Assistant Shift Manager Slots - Beau Rivage

MGM Resorts International • Folsom, CA

1d • Onsite

About The Position

As an Assistant Shift Manager of Slots at Beau Rivage, you will lead the daily operations of Slot Operations during your assigned shift, ensuring an energized team, exceptional guest service, and the protection of company assets. You will be a visible leader on the casino floor — coaching team members, driving engagement, upholding compliance standards, and delivering the elevated service experience our guests expect.

Requirements

• Brings 2+ years or prior relevant experience in a customer service environment
• Holds a High School Diploma or GED
• Thrives in a fast-paced, high-volume casino environment
• Leads with integrity, professionalism, and a passion for guest service

Responsibilities

• Lead and support Slot Operations team members during assigned shifts, ensuring smooth and efficient operations.
• Foster a positive, high-performance work environment that promotes engagement, accountability, and retention.
• Model and reinforce S.H.O.W. service standards in every guest and team interaction.
• Coach, mentor, and develop hourly team members to support career growth and departmental success.
• Delegate responsibilities effectively while maintaining strong floor presence and operational awareness.
• Resolve guest and employee concerns professionally and efficiently.
• Ensure compliance with departmental policies, gaming regulations, and company procedures.
• Safeguard company assets, including slot equipment, keys, and sensitive materials.
• Assist with performance management, documentation, training, and other HR-related responsibilities.
• Manage assigned projects and operational initiatives with strong attention to detail and deadlines.

Benefits

• Wellness incentive programs to support your physical and mental well-being
• Access to exclusive discounts on hotel stays, dining, entertainment, and retail across MGM Resorts
• Free meals in our Employee Dining Room while on shift
• Health & Compensation Protection benefits
• Professional growth and career development opportunities within a global hospitality leader

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED