Assistant Shift Manager - Security - Aria

MGM Resorts • Las Vegas, NV

385d

About The Position

Step into an exciting leadership role at Aria as a Security Assistant Shift Manager! Be part of a team that's dedicated to creating a safe and welcoming environment for both guests and employees. In this pivotal position, you'll oversee a team of security professionals, ensuring smooth operations and top-notch performance while fostering a positive, supportive workplace.

Requirements

• Must be 21 years or older.
• High school diploma, GED, or equivalent educational experience.
• At least 2 years of relevant experience, including direct security experience in a resort/casino environment or law enforcement/military.
• Previous supervisory or team leadership experience is preferred.
• Must successfully complete and pass a CPR/AED response simulation.
• Obtain and maintain a valid gaming license.
• Acquire an alcohol awareness card.
• Provide a valid driver's license at the time of employment.
• Must be available to work varied shifts, including weekends and holidays.
• Proven ability to provide exceptional customer service, effectively addressing guest concerns and resolving issues in a timely and professional manner, while maintaining a positive and approachable demeanor.
• Demonstrated experience working in a resort or hotel environment, including knowledge of guest services standards, property layout, and emergency procedures.

Responsibilities

• Oversee security officers and dispatchers, including scheduling, work assignments, station coverage, and performance evaluations.
• Build and develop high-performing teams of both security officers and dispatchers through interviewing, hiring, training, mentoring, coaching, and conducting performance reviews.
• Oversee guest and employee safety by implementing and enforcing company safety policies and procedures.
• Assist in onsite investigations and coordinate security-related processes.
• Address guest questions and concerns promptly, either personally or by directing them to the appropriate department or management.
• Respond to emergencies and threats, document incidents, and ensure proper escalation for reporting and resolution.
• Ensure employee accident reports are accurately completed and filed for workers' compensation claims.
• Supervise dispatchers, ensuring effective communication and coordination between field officers and dispatch operations during incidents and routine duties.
• Perform other job-related duties as assigned.

Benefits

• Wellness Incentives: Programs designed to support your physical and mental health.
• Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
• Free Meals: Complimentary meals provided in our employee dining room.
• Free Parking: Parking available at no cost, both on and off shift.
• Health & Income Protection: Access to health and income protection benefits for eligible employees.
• Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees