Assistant Shift Manager - Security - Aria

MGM Resorts-posted 11 months ago

Full-time • Entry Level

Las Vegas, NV

5,001-10,000 employees

Accommodation

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Step into an exciting leadership role at Aria as a Security Assistant Shift Manager! Be part of a team that's dedicated to creating a safe and welcoming environment for both guests and employees. In this pivotal position, you'll oversee a team of security professionals, ensuring smooth operations and top-notch performance while fostering a positive, supportive workplace.

Oversee security officers and dispatchers, including scheduling, work assignments, station coverage, and performance evaluations.
Build and develop high-performing teams of both security officers and dispatchers through interviewing, hiring, training, mentoring, coaching, and conducting performance reviews.
Oversee guest and employee safety by implementing and enforcing company safety policies and procedures.
Assist in onsite investigations and coordinate security-related processes.
Address guest questions and concerns promptly, either personally or by directing them to the appropriate department or management.
Respond to emergencies and threats, document incidents, and ensure proper escalation for reporting and resolution.
Ensure employee accident reports are accurately completed and filed for workers' compensation claims.
Supervise dispatchers, ensuring effective communication and coordination between field officers and dispatch operations during incidents and routine duties.
Perform other job-related duties as assigned.

Must be 21 years or older.
High school diploma, GED, or equivalent educational experience.
At least 2 years of relevant experience, including direct security experience in a resort/casino environment or law enforcement/military.
Previous supervisory or team leadership experience is preferred.
Must successfully complete and pass a CPR/AED response simulation.
Obtain and maintain a valid gaming license.
Acquire an alcohol awareness card.
Provide a valid driver's license at the time of employment.
Must be available to work varied shifts, including weekends and holidays.
Proven ability to provide exceptional customer service, effectively addressing guest concerns and resolving issues in a timely and professional manner, while maintaining a positive and approachable demeanor.
Demonstrated experience working in a resort or hotel environment, including knowledge of guest services standards, property layout, and emergency procedures.

Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

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