Assistant Service Supervisor (Kahului Branch)

First Hawaiian Bank • HI

136d • $43,493 - $60,320

About The Position

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years. Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here. First Hawaiian Bank is currently seeking a Assistant Service Supervisor to join our Kahului Branch. The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Requirements

• High School diploma/GED or equivalent experience is required.
• 2 years of experience in branch operations.
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate) or 1-year external supervisory experience.
• Bachelor’s degree in business-related field is preferred.
• Able to plan, organize and budget.
• Effective written and verbal communication.
• Able to manage confidential matters judiciously.
• Possesses attention to detail with excellent follow-through.
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business.
• Excellent time management skills.
• Possesses sales skills to enhance business development objectives.
• Able to manage customer inquiries and resolve issues.
• Proficient in Microsoft 365 suite of applications.

Nice To Haves

• Bachelor’s degree in business-related field.

Responsibilities

• Assist the Service Supervisor and/or Service Manager with overseeing branch operations.
• Manage staff and ensure customer service standards and needs are met.
• Oversee daily branch functions, including workflow, recruitment, and training.
• Provide leadership and support to the branch team.
• Help management ensure the branch achieves sales performance and service goals.

Benefits

• Comprehensive benefits program for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees