Assistant Service Operations Manager

Rivian-posted about 1 year ago

Full-time

Tempe, AZ

Transportation Equipment Manufacturing

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The Assistant Service Operations Manager at Rivian is a dynamic role focused on enhancing service operations and customer satisfaction. This position requires a proactive leader who can manage local operations, collaborate with cross-functional teams, and uphold high performance standards. The ideal candidate will embody a customer-first approach and demonstrate strong leadership qualities, particularly in a fast-paced and evolving environment.

Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded.
Have a thorough understanding of budget expectations and manage cost centers accordingly.
Lead and manage all local operations with a hands-on mindset and servant leadership.
Manage and be accountable for high value inventory reconciliation.
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
Work in partnership with cross functional teams on implementing and continuously improving field service operations.
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
Fill in for Service Operations Manager in their absence.
Build a Rivian culture that is inclusive and maintains high levels of team morale.
Ensure adherence to high standards of safety, cleanliness, and organization.

6+ years of related work experience in automotive, OEM, Tier 1 or related technical field.
Bachelor's degree or equivalent work experience.
Ability to have a direct impact on scalability in a complex organization.
Effectively manage onsite and remote service teams and drive people performance.
Excellent verbal and written communication skills.
Detail-oriented with strong analytical and interpersonal skills.
Outstanding planning and organizational skills with a focus on operational excellence.
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft Office).
Ability to perform duties with professionalism, flexibility, discretion, judgment, diplomacy, and tact.
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines.
Knowledge of automotive equipment and servicing methods.
Automotive technical and repair knowledge skills preferred.
Able and flexible to travel as needed.
Experience working in start-up environments preferred.
Experience in leading automotive or high-tech team-oriented, fast-paced work environment.
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred.
Must possess a valid driver's license and clean driving record.

Experience working in start-up environments preferred.
Automotive technical and repair knowledge skills preferred.

Equal Opportunity Employer
Accessible hiring process for persons with disabilities

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