Assistant Service Manager

HTS Engineering Ltd. • Peabody, MA

84d

About The Position

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. The Assistant Service Manager will work closely with the HTS/DXS Service Manager to support and oversee the daily operations of the service department, including financial, operational, safety, service, and administrative functions. This role involves supervising and mentoring staff, supporting service sales, quoting processes, coordinating service activities, and ensuring compliance with company policies. Over time, the Assistant Service Manager will assume direct ownership of specific functions within the department.

Requirements

• Minimum 5 years as an HVAC mechanic in the field (10+ preferred).
• Licensed HVAC mechanic preferred.
• High level of commitment to customer service.
• Strong Computer skills.
• Excellent problem-solving skills, interpersonal and communication skills.
• Requires a self-motivated team player capable of managing multiple priorities.

Responsibilities

• Work closely with and assist the current HTS/DXS Service Manager in a number of functions, eventually owning some of these functions directly.
• Overseeing and mentoring Dispatch staff, Inside Sales/Project Coordination staff, Service Technicians and Service Technicians Supervisors.
• Reviewing service takeoffs and takeoff processes with inside sales for quoting of preventive maintenance contracts, turnkey work and larger service work.
• Providing technical support by reviewing drawings and specs to help with the successful preparation of key quotes and tenders.
• Support Service Sales group as needed.
• Review inside sales forecast and targets, identifying shortfalls and support activities meeting targets.
• Identify areas within the group that may require improvement, and work to implement approved changes.
• Conduct service meetings and Train the Trainer sessions.
• Review training needs and organize training for field technicians.
• Drive the agenda for supervisor biweekly meetings.
• Participate in regular service management meetings.
• Review fleet vehicles, repairs, approvals and all aspects of the acquisition of same.
• Participate in budget meetings and budget preparation.
• Field visits and field audits of technicians.
• Review and prepare annual On Call schedules.
• Serve as an escalation contact for On Call should escalation procedures warrant.
• Assist in managing complex technical and project situations, including challenging HVAC failures, repeat failures, and managing customer interactions.
• Conduct employee reviews, appraisals, and discipline following prescribed HTS procedures.
• Identify new hire requirements, and conduct interviews and reviews following HTS new hire protocols.
• Follow the OPM and other HTS Service policies and procedures. Implementing new and revised processes as needed.
• Manage and oversee all aspects of the daily running of the service department including financial, operational, safety, service and administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees