Kirby-posted 8 months ago
Full-time • Mid Level
Channelview, TX
1,001-5,000 employees
Water Transportation

Marine Systems, Inc. in Channelview, TX is seeking an Assistant Service Manager to oversee mechanics and manage field service jobs. The role involves processing service requests, coordinating with the Parts Department, and ensuring the accuracy of service reports and timecards. The Assistant Service Manager will also be responsible for maintaining tools and equipment, as well as ensuring safety standards are met within the workplace.

  • Supervise mechanics.
  • Open field service jobs, manage jobs as directed by Manager, process folders for completion.
  • Take weekend / night calls for service.
  • Identify repair work as needed by phone or customer's request.
  • Process quote request as directed by Manager.
  • Load service quotes and job sales orders into Oracle.
  • Seek approval from Manager for all quotes above level of authority.
  • Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics use.
  • Review timecards, service reports and iExpense for accuracy as directed and notify Manager of necessary follow up repairs and parts requirements.
  • Expedite parts and tools requested from field mechanics as required.
  • Ensure that company property is safely maintained at all times.
  • Responsible for maintaining tool room as directed by Manager.
  • Make service calls on occasion when no other technicians are available.
  • Responsible for maintaining tool calibration and lifting equipment per our Quality Policy.
  • Other duties as assigned.
  • Ability to read technical manuals.
  • Ability to interpret exploded diagrams of mechanical assemblies.
  • Ability to troubleshoot and identify complex mechanical problems.
  • Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
  • Knowledge of Microsoft Office and Oracle.
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