Assistant Service Manager

Bigge Crane And Rigging Co.•Houston, TX

About The Position

The Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.

Requirements

A minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desired
Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment lines
Exceptional customer service and organizational skills
Proficient computer skills, including MS Office Suite, smartphones, and tablets
The ability to train employees and processes and procedures
A high school diploma or its equivalent is required
Must be able to troubleshoot minor issues over the phone and provide solutions to these issues
Scheduling Management
Quality “People” skills. Friendly, courteous, and approachable
Excellent communication skills

Responsibilities

Field calls regarding service on equipment on the job sites
Schedules technicians for service calls in the field
Ability to look up and order parts as needed for field service repairs
Proofread and approve all timesheets for field service technicians
Schedule all planned maintenance for lube technicians and field service technicians
Confirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customer
Provide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customer
Field calls nights and weekends as required (On call as needed nights and weekends)
Ensure all service docs are turned into Service Admin for uploading
Provide the customer with any service/ inspection documentation they require
Issues and completes Work Orders as required for all repairs made in the shop and field