Assistant Service Manager - Mexico
About The Position
Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Communicates, enforces, and monitors service department processes to ensure customer satisfaction. Point of contact for customer interactions, quoting, and invoice communication. Executes service department marketing plan with the direction through coordinating inspections and current promotions. Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge. Reviews work orders for completeness and accuracy prior to customer billing. Assists with the development and training of service personnel and completes performance reviews of service staff. May participate in Service EDUCATE Training programs required for the development of skills and knowledge. Operates and maintains vehicles, tools and equipment required to perform job responsibilities. Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments. Maintains knowledge of John Deere and competitive products.
Requirements
- 3+ years of experience working in a service department.
- Experience operating vehicles, tools, and equipment for diagnostic purposes.
- Experience leading and working cooperatively in a team environment.
- Experience communicating effectively.
- Experience analyzing and interpreting internal reports.
Nice To Haves
- Demonstrated experience consistently meeting performance metrics preferred.
- Experience with off road, construction, lawn, or heavy equipment.
- Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred.
Responsibilities
- Manages service operations within the dealership
- Communicates, enforces, and monitors service department processes
- Point of contact for customer interactions, quoting, and invoice communication
- Executes service department marketing plan
- Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees
- Reviews work orders for completeness and accuracy
- Assists with the development and training of service personnel and completes performance reviews of service staff
- May participate in Service EDUCATE Training programs
- Operates and maintains vehicles, tools and equipment
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations
- Maintains knowledge of John Deere and competitive products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
