Assistant Service Manager

Fox Marquette Ford•Marquette, MI

3d•Onsite

About The Position

Join our dynamic team at Fox Marquette as a Full-Time Assistant Service Manager, where your contributions will be valued in a fun and customer-focused environment. Positioned in the beautiful Marquette, MI, this onsite role allows you to collaborate closely with a passionate team dedicated to excellence and innovation in the transportation industry. You'll have the opportunity to tackle challenges, solve problems, and make a meaningful impact on our operations while developing your skills in a relaxed yet high-performance atmosphere. Embrace the adventure of enhancing our customer experience while fostering your growth and potential in a forward-thinking organization. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, and Employee Discounts. Here, your journey is boundless, and your work is acknowledged as integral to our success. Join us and be part of something special! Hello, we're Fox Marquette As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. What would you do as aN Assistant Service Manager As a new Assistant Service Manager at Fox Marquette, you will play a crucial role in ensuring our service operations run smoothly. Your day-to-day responsibilities will include overseeing and coordinating service department activities, managing customer inquiries, and providing exceptional support to our clients. You will be expected to assist the Service Manager in scheduling staff, ensuring technicians are equipped to deliver high-quality service, and maintaining a safe work environment. Additionally, you will engage in problem-solving to address any service issues that arise, while fostering a customer-centric culture among the team. Regular communication with team members and departments will be essential to streamline operations and enhance service delivery. This role also includes conducting routine performance evaluations and helping to implement innovative ideas to improve service efficiency. Your proactive approach and empathetic leadership will contribute to creating an energetic and dynamic workplace. Does this sound like you? To excel as an Assistant Service Manager at Fox Marquette, you will need a unique blend of skills that align with our company's core values. Strong communication skills are essential, enabling you to interact effectively with customers and team members, fostering a collaborative environment. Problem-solving abilities will be key as you address customer inquiries and service challenges with innovative solutions. A customer-centric mindset is crucial, as you will be navigating the needs and expectations of a diverse clientele. Leadership skills will help you inspire and guide your team, ensuring everyone is aligned with our commitment to excellence. Additionally, possessing a strong sense of empathy will enhance your ability to understand and respond to both employee and customer needs. Being adaptable and open to new ideas will further empower you to thrive in our fast-paced, energetic workplace, ultimately contributing to the overall success of our operations. Join our team today! If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!

Requirements

Strong communication skills
Problem-solving abilities
A customer-centric mindset
Leadership skills
possessing a strong sense of empathy
Being adaptable and open to new ideas

Responsibilities

overseeing and coordinating service department activities
managing customer inquiries
providing exceptional support to our clients
assisting the Service Manager in scheduling staff
ensuring technicians are equipped to deliver high-quality service
maintaining a safe work environment
problem-solving to address any service issues that arise
fostering a customer-centric culture among the team
Regular communication with team members and departments will be essential to streamline operations and enhance service delivery
conducting routine performance evaluations
helping to implement innovative ideas to improve service efficiency