Assistant Service Manager | MAA Canyon Creek

MAA

About The Position

Becoming a part of MAA is exciting and rewarding for those who enjoy working with a dynamic team. Join us as we exceed our residents’ expectations of a place to call home. Assistant Apartment Maintenance Supervisor Are you an experienced maintenance professional who is ready to lead and motivate a team to achieve property-specific goals in the multifamily industry? Are you ready to build upon your skills and knowledge with a company that provides you with the tools to excel? At MAA, we understand that how our service teams address resident needs and maintain our communities is directly related to our success. If you have a proven record of successfully meeting financial goals without compromising quality of work, while exceeding residents’ customer service expectations, let MAA Communities help you further develop your career. The Assistant Apartment Maintenance Supervisor reports to a Senior Property Manager and operates under the supervision of the Senior Service Manager to assist with the coordination of general maintenance and repairs apartment homes and other property facilities for an assigned apartment community. Primary responsibilities include coordinating maintenance work order assignments and priorities with the Senior Property Manager and Senior Service Manager; handles most complex maintenance work orders; provides prompt and courteous responses to service requests; facilitates and leads assigned on-site maintenance activities as an extension of the Senior Service Manager. The Assistant Apartment Maintenance Supervisor assists with mentoring and on-the-job training for the assigned maintenance staff which may include painters and/or landscaping staff. MAA is a real estate investment trust (REIT) company focused on providing a high-quality apartment living experience to residents across the Southeast, Southwest and Mid-Atlantic regions of the United States. As an active buyer and developer of apartment communities, MAA is currently the largest owner-operator of apartment homes in the country and is an S&P 500 company listed on the New York Stock Exchange. Currently, MAA owns and operates over 100,000 apartment homes across 17 states and the District of Columbia. We have successfully navigated numerous business cycles, captured significant growth and built an efficient, technology-driven operating platform with an investment portfolio that is uniquely balanced and diversified across markets noted for strong population growth and robust housing-demand dynamics. Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day. As an employer, we strive to recruit, develop and retain a talented and diverse workforce that mirrors the diversity of our residents and the communities where we do business. Our corporate charity, The Open Arms Foundation, is the heart of our company. Its mission is to provide a home away from home for those who must travel to receive medical treatment. Would you like to learn more about what a day at an MAA Community looks like? Click below to view a quick video from our associates. Property Manager for an MAA Community leads all aspects of community life and above all – quality customer service. The Maintenance Supervisor leads and coordinates the maintenance team through repairs and maintenance of property facilities and apartments. Assistant Property Managers support the operations and financial performance of the community, handle the collections process, and assist with leasing. In other words, they wear several hats! An Apartment Maintenance Technician performs maintenance and repairs to ensure apartments and facilities are in top shape. A special role for an MAA community, a Leasing Consultant supports leasing operations, interactions and communication with residents, and assists with community events and marketing activities.

Requirements

High school diploma/GED and two to four years of experience in multifamily property management, facility maintenance, and/or an equivalent combination of experience and education.
HVAC experience required
EPA Type II or EPA Universal license required
For Florida locations, CAMT license required at time of hire or by the next professional examination and licensing opportunity.
Valid driver’s license from the state of residence required.

Responsibilities

Coordinating maintenance work order assignments and priorities with the Senior Property Manager and Senior Service Manager
Handles most complex maintenance work orders
Provides prompt and courteous responses to service requests
Facilitates and leads assigned on-site maintenance activities as an extension of the Senior Service Manager
Assists with mentoring and on-the-job training for the assigned maintenance staff which may include painters and/or landscaping staff

Benefits

Apartment Discount and Associate Renewal Cap
Medical, Dental and Vision Insurance
Vacation, Sick Leave, and Holiday Pay
Life and Disability Insurance
Performance-based Incentives and On-Call Bonuses
Paid On-Call Mileage Reimbursement Program
Mobile Maintenance Reimbursement Program
Smart Home Program
401(k) Retirement Plan
Tuition Reimbursement
Opportunities for promotion and internal career advancement
Eligibility for benefit plans and programs vary based on hours worked and length of employment.