Assistant Service Manager

David S Brown Enterprises LTD•Owings Mills, MD

13h

About The Position

To work in accordance with established company procedures and/or specific instruction from Maintenance Supervisor and Property Manager. Assists Maintenance Supervisor with overseeing maintenance activities for designated community and safely maintaining the physical condition and appearance of that community. Plays a role in maintaining positive resident relations. Responsible for the completion of non-technical routine resident service related work, preparation of turnover units, and maintenance projects. Performs work in the areas of general carpentry, plumbing, electrical, and HVAC. Accountable for maintaining company equipment, inventory, vehicles, and workshop.

Requirements

Strong commitment to company goals and values
Perform the tasks assigned in an orderly and timely manner
Friendly and positive attitude
Must have ability to use shop mathematics, interpret complicated drawings or follow detailed and complex specifications; may need to use several precision measuring instruments, operate general purpose machines, or know assembly of one or more classes of machines or machinery
Possess and continually improve the technical skills necessary to perform assigned maintenance
Be committed to the success of each associate as a member of the team
Customer-centered
General knowledge of all aspects of maintenance repair and service
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, and talk or hear.
Employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
Employee is occasionally required to sit and taste or smell.
Employee must frequently lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Employee is frequently exposed to moving mechanical parts and outside weather conditions.
Employee is occasionally exposed to wet and/or humid conditions, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration.
Noise level in the work environment is usually moderate.
Specific jobs like hammering, grinding, power washing, paint spraying and making keys contribute to that noise.
Employee must be self motivated and have good communication skills and a neat appearance.
Requires high school education (or equivalent), plus vocational, career, or related technical studies. Vocational emphasis on plumbing, HVAC, mechanical, and electrical, and have HVAC certification. One year minimum related service experience
EPA certification for handling refrigerants or in the process of obtaining certification.

Responsibilities

Assists in overseeing the productivity of all maintenance programs and meeting expectations needed to maintain an appealing, safe and clean community
Helps to create a teamwork oriented atmosphere by motivating staff
Assists in creating, ordering and maintaining adequate inventory and supply listing according to company policy
Assists in creating and maintaining a product inventory notebook identifying the different products used in the apartment homes. In addition, this notebook should include warranty information
Helps to maintaining a clean, organized, safe maintenance shop
Must know community building names, geographic layout of property, and placement of water main lines, water cutoffs and sewage clean outs
Completes routine service requests to assure the highest quality customer service satisfaction. Returns completed work order slips, noting supplies and materials used, time to complete the call, and the date of completion
Prepares turnover units for occupancy, according to management schedule. Completes and returns turnover checklist
Takes rotating “on-call” responsibility
Completes on-call emergency service requests, according to established emergency list. On-call sequence is determined by individual property. Must know location of emergency system controls
Assists and monitors subcontractors, vendors and suppliers as needed
If assigned a vehicle, maintains logs on that vehicle. Responsible for proper maintenance of that vehicle and any other equipment assigned
Performs general maintenance on interior and exterior of buildings and common areas
Assists in training other members of the Service Team when necessary
Assists in completing move-out inspections when necessary
Performs snow and ice removal from parking lots and sidewalks
Mold awareness
Attends training seminars, trade conventions and meetings deemed necessary and beneficial
Obtains and implements all necessary information to comply with local and federal laws (including employment information, OSHA information, Fair Housing, etc.)
Assists the Maintenance Supervisor in coordinating all on-site maintenance Service Team’s functions
Completes as deemed appropriate all other duties by the Property Manager and Maintenance Supervisor, ie: service requests and preventative maintenance services for residents and property
Informs supervisor of additional maintenance work that needs to be done to improve/maintain property
Reports directly to Maintenance Supervisor
Comprehends and complies with maintenance policies and procedures as outlined in the David S. Brown Maintenance Manual
May temporarily fill in for Maintenance Supervisor when necessary
Flexibility in work schedule as determined by Regional management may be required periodically to insure adequate staffing