Assistant Service Manager
About The Position
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking a talented Assistant Service Manager to join our tribe in Wichita, KS! The Assistant Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Assistant Service Managers should be able to achieve excellent customer service at all times.
Requirements
- High school diploma or GED.
- Knowledge of terminology, methods and best practices used in the foundation repair
- Proven experience in Service and/or customer service
- Successfully proven KPIs as a Certified Field Inspector or Service Technician
- Proficiency in Excel and other data management tools.
- Proven experience in Service and/or customer service.
- Proficient in all Microsoft Office applications.
- The ability to work in a fast-paced environment.
- Excellent problem-solving skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Responsibilities
- Develop and lead effective weekly trainings
- Evaluate field performance and deliver feedback in a 1:1 setting
- Create and implement effective development and disciplinary plans
- Learn all aspects of the Service Managers Day to day responsibilities
- Other duties as assigned.
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
Benefits
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
