Assistant Service Manager

Wilkins RV•Fulton, NY

3d•$65,000 - $85,000

About The Position

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything! This position oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.

Requirements

2 years’ experience in a management position is preferred but not required.
Strong communication skills
Positive attitude
Strong work ethic
Ability to work effectively in a team leadership setting.

Responsibilities

Greets, establishes, and maintains a positive rapport with customers.
Assists customers in determining needs; promotes our products, accordingly.
Estimates cost of repair and prepares itemized service order.
Initiates service orders, secures customer’s signature, and closes when completed.
Develops a keen understanding of all of our products and services.
Understands effective service sales processes and actively seeks sales opportunities.
Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
Understands customer’s needs, committed to exceed customer expectations every day.
Complies with all company policies and procedures.