ASSISTANT SERVICE MANAGER

Truck Country • Milwaukee, WI

133d

About The Position

Truck Country, one of the largest Freightliner and Western Star dealer families in the U.S., is seeking an Assistant Service Manager to join our team. This role supports the Service Manager in overseeing day-to-day operations, driving customer satisfaction, and leading a high-performing service department.

Requirements

• High school diploma or equivalent required.
• Strong leadership, communication, and organizational skills.
• Customer service mindset with the ability to resolve conflicts effectively.
• Detail-oriented with the ability to manage multiple priorities.
• Ability to work in a fast-paced environment and handle pressure.

Responsibilities

• Support and assist the Service Manager in achieving departmental goals.
• Manage and resolve customer concerns and disputes with professionalism.
• Provide leadership, coaching, and accountability for service staff and technicians.
• Monitor technician performance, efficiency, training, and development.
• Ensure safety and compliance with company policies and procedures.
• Oversee service scheduling, authorizations, tooling, and facility needs.
• Participate in the recruitment and onboarding of technicians.
• Manage follow-up on repairs, comebacks, and timely issue resolution.
• Support budgeting, incentives, and department performance tracking.

Benefits

• Competitive pay and benefits package.
• Growth opportunities with a stable, family-owned company.
• Supportive leadership and ongoing training.
• Be part of a team that values safety, service, and employee success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED