Assistant Service Manager

Bertera Subaru of Hartford-posted 9 months ago
Full-time • Mid Level
Hartford, CT
Motor Vehicle and Parts Dealers
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We are a leading provider of [insert industry] services, committed to delivering outstanding customer care and exceptional service experiences. With our team of highly skilled professionals, we strive to exceed customer expectations while working in a collaborative and fast-paced environment. As an Assistant Service Manager, you will play a crucial role in ensuring the smooth day-to-day operations of our service department by providing excellent leadership and support. We are seeking a motivated and organized individual to join our team as an Assistant Service Manager. The Assistant Service Manager will work closely with the Service Manager to oversee the operations of the service department, ensuring efficiency, customer satisfaction, and profitability. This role requires exceptional multitasking abilities, effective communication skills, and a strong ability to manage and motivate a team.

  • Assist the Service Manager in planning and organizing daily operations to meet customer demands and achieve department goals and objectives.
  • Foster a positive and productive work environment by leading and motivating the service team, fostering teamwork, and resolving conflicts when necessary.
  • Provide excellent customer service by resolving complex issues, handling customer complaints, and ensuring timely and accurate communication.
  • Collaborate with the Service Manager to develop and implement strategies to improve service department performance, efficiency, and profitability.
  • Monitor service department metrics and key performance indicators (KPIs) to assess team performance, identify trends, and implement necessary improvements.
  • Train, mentor, and develop service department personnel to enhance their skills, promote career growth, and ensure a high level of expertise within the team.
  • Oversee the scheduling and dispatching of service technicians, ensuring efficient allocation of resources to achieve timely completion of jobs.
  • Monitor inventory levels, ensure the availability of necessary parts and materials, and process requisitions to minimize downtime and maximize productivity.
  • Assist in the development and implementation of service policies, procedures, and standards to ensure compliance with company guidelines and industry regulations.
  • Stay up-to-date with industry trends and advancements in technology, recommending strategies or investments to improve service department operations.
  • A minimum of [X] years' experience in service management or a related field.
  • Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate a diverse team.
  • Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer challenges.
  • Exceptional customer service skills and a commitment to ensuring customer satisfaction.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Proficient in industry-specific software and tools, including [insert relevant software or tools].
  • Sound knowledge of industry regulations, safety standards, and best practices.
  • Ability to analyze and interpret data to assess service department performance and make data-driven decisions.
  • A proven track record of consistently meeting or exceeding targets and goals.
  • A degree in [insert relevant field] or equivalent work experience is preferred.
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