Assistant Service Manager

Pep Boys • Redlands, CA

427d • $39,520 - $45,760

About The Position

The Assistant Service Manager supports the service and tire team under the direction of the Store Manager, focusing on driving sales across service labor, parts, tires, and fleet business. This role involves ensuring efficient store operations, maintaining shop productivity, and providing essential support in customer care and service-related tasks.

Requirements

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Experience as a work lead or supervisor is preferred.
• Strong customer service skills and ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques and strong cash handling skills.

Nice To Haves

• Experience in automotive service sales is preferred.

Responsibilities

• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities.
• Ensure that service equipment is in proper working order and housekeeping standards are followed.
• Follow all policies and procedures related to point of sale (POS) transactions, inventory integrity, and vendor payment practices.
• Work with management to address customer service issues and business opportunities.
• Drive sales goals for the service center operation through personal engagement and coaching of advisors.
• Assist in training and coaching service selling associates on customer care processes and store systems.
• Monitor shop productivity, workflow, and procedures with an emphasis on efficiency and safety.
• Act as the primary supervisor for store staff in the absence of management, coordinating operational activities.
• Maintain an organized and neat shop, adhering to company policies and safety rules.

Benefits

• Potential bonus based on experience.
• Flexible scheduling including weekends and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED