Assistant Service Manager

Pep Boys - Streamwood, IL

Full-time - Mid Level

Streamwood, IL

Motor Vehicle and Parts Dealers

About the position

The Assistant Service Manager at Pep Boys supports the service and tire team under the direction of the Store Manager. This role is essential in driving sales across service labor, parts, tires, and fleet business while ensuring that store operations run efficiently and shop productivity meets company standards. The Assistant Service Manager also plays a key role in customer service, training staff, and maintaining a safe work environment.

Responsibilities

• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities.
• Ensure that service equipment is in proper working order and housekeeping standards are followed.
• Follow all policies and procedures related to POS transactions, inventory integrity, and vendor payment practices.
• Work with management to address customer service issues and business opportunities.
• Drive sales goals for the service center operation through personal engagement and coaching of advisors.
• Assist in training and coaching service selling associates on customer care processes and store systems.
• Perform Courtesy Vehicle Inspections (CVIs) and other service-related tasks as qualified and directed.
• Monitor shop productivity, workflow, and procedures with an emphasis on efficiency and safety.
• Help with day-to-day operations of the back shop, ensuring service staff complete CVIs.
• Partner with management to maintain a safe and healthy work environment.
• Act as the primary supervisor for store staff in the absence of management.
• Maintain an organized and neat shop and adhere to company policies.

Requirements

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Experience acting as a work lead or supervisor.
• Strong customer service skills and ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy, and follow-through.

Nice-to-haves

• Experience in automotive service sales is preferred.