Assistant Service Manager (Service Advisor) - Park Place Land Rover Grapevine

Asbury Automotive Group•Grapevine, TX

About The Position

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well. Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused member who will help us redefine the car-buying experience. Does this sound like you? Apply now! The Assistant Service Manager (Service Advisor) is to ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM will also oversee the cashier process with each client. Must be able to drive and operate vehicle

Requirements

High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver’s license and meet company MVR policy requirements
Must be able to pass pre-employment screenings (background and drug test)

Responsibilities

Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients
Listen to each client and clearly articulate information on the repair order
Satisfy client's immediate needs, use low key, high integrity methods to present additional needed services
Observe factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
Present a menu of recommended maintenance and additional services to every client
Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
Maintain strict adherence to dealership policy on client vehicle care and operation
Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation
Forward repair or service estimate changes to client following technician's diagnosis
Sell and manage extended warranties and complete required documentation
Inspect quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
Follow up on progress of each repair order during the day and contact clients by phone, text or e-mail at least twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
Reply to voice, text and e-mail messages in a timely manner where either internal or external clients are concerned
Notify clients when repairs are completed and vehicle is ready for delivery
Review and explain repairs and associated costs with client upon completion of service
Document verbal, in person, and written approvals on repair orders and add-on sales
Advise clients of potential consequences if repairs are not made
Handle minor client concerns or misunderstandings
Able to prioritize and handle responsibilities effectively in a fast paced environment
Keeps Service Manager and/or Service Director informed of all problems and potential problems involving clients, repairs, and equipment
Notify technicians of changes to repair status
Encourage clients to complete the manufacturer surveys to provide feedback
Coordinate work overflow
Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
Maintain a record of status of special order parts
Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
Maintain required hours per repair order (HPR) in accordance with dealership standards
Maintain any other KPI’s in accordance with dealership standards
Know and understand the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
Know and understand the Park Place Privacy and Information Security Policy, and adhere to its requirements
Attend weekly department meetings

Benefits

Weekly pay
Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team member’s eligible!)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 8 weeks paid pregnancy leave (disability leave) and one week paid paternity leave after one year of employment
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on vehicle purchases, parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives
Aggressive Employee referral program with bonus opportunities