Assistant Service Manager - Ellsworth, ME

Vip Tires & Service-posted 9 months ago

Full-time • Entry Level

Ellsworth, ME

Motor Vehicle and Parts Dealers

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The Assistant Manager lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Makes sure that workplace safety is Priority #1.
Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle.
Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
Learn and be able to successfully execute all managerial activities as assigned by the Service Manager.
Help the Service Manager develop a superior team.
Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
Monitor e-mail throughout the day for customer appointments and communication.
Train, support and deliver the 5 for 5 process to educate our customers about their vehicle's conditions.
Control the dispatching and assignment of work orders to technicians.
Attend off site meetings and training sessions as needed.
Ensure satisfactory maintenance, appearance, and condition of facility and equipment.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.

Strong people management and leadership skills.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Current, valid driver's license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1- Service Consultant required.
State Inspection License Required (where applicable).

ASE Certification P2 - Parts Specialist recommended.
ASE Certification G1 - Maintenance and light repair recommended.

Competitive hourly pay.
Opportunities for professional development and training.
Supportive work environment.

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Assistant Service Manager - Ellsworth, ME

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