Assistant Service Coordinator

FIRSTCALL MECHANICAL GROUP LLC•Boston, MA

32d•$23 - $27•Onsite

About The Position

ASSISTANT SERVICE COORDINATOR This is a temporary role, with potential to be brought on permanent basis depending on business needs. Location: Boston, MA. WHO IS FIRSTCALL MECHANICAL? LC Anderson is a commercial and industrial HVAC/R services provider in the Boston metro area. Founded in 1943, LC Anderson partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, Massachuisetts and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. We are currently seeking an entry level Service Coordinator to join the fast-growing LC Anderson team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service.

Requirements

A drive for successful outcomes in the face of obstacles, with follow-through and sense of urgency
Strong organizational and multitasking ability in a fast-paced, high-call-volume setting
Capable of managing urgent customer requests and service coordination under tight timelines
Clear, productive communicator - both written and verbal
Critical thinker, attentive to detail, and active listener
Team-oriented, positive, and eager to support internal and external stakeholders
A problem-solver who will identify needs and make meaningful contributions to process enhancement
Dependable to your role, your team, and your stakeholders
Communicates clearly and professionally with customers, technicians, and management.
Listens actively and responds to customer inquiries with patience.
Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions.
Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks.
May need to work in a shared office space with other coordinators.
Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems.
May need to move around the office to communicate with team members, retrieve documents, or check inventory.
Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.)

Responsibilities

Own the Client and Technician Experience
Build lasting relationships with our clients and technicians with your excellent interpersonal skills and timely communication.
Exceed expectations by following through to deliver our promise to clients and technicians
Listen for and act on safety concerns.
Schedule with Precision
Manage and adjust technician schedules using our internal software.
Create and track Purchase Orders for material, parts, equipment, and subcontractors.
Ensure all materials and documentation are received and in place before job start.
Drive Completion and Communication
Review job reports and ensure proper documentation is sent to clients in a timely manner.
Implement internal processes to ensure compliance and quality.
Following up every step of the way.
Commit to ensuring safe working conditions
Indispensable Customer & Technician Relationship Manager
Drive Communication & Completion
Manage Technician Schedules