Assistant Security Account Manager

Allied Universal • Costa Mesa, CA

121d • $74,880

About The Position

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience required.
• Prior experience in the security industry, law enforcement and/or military required.
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain current active status of Guard License at all times.
• Driving Positions: must possess a valid Driver's License with at least one year of driving experience and a clean driving record.
• Energetic and focused personality with a demonstrated ability to take initiative and manage deadlines.
• Demonstration of strong customer service orientation required.
• Professional, articulate and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders and company policies.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels of the organization.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations or other functions of security industry.
• Ability to write effective and concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals.
• Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
• Ensure that Post Order manual and all other post and training information is being properly maintained and updated.
• Assist the Account Manager in conducting interviews and evaluating new employees.
• Conduct on-the-job training of new employees assigned to post or when changes to post orders are made.
• Oversee all reports, logs, and pass downs generated by and for the Security Department.
• Distribute communications and other information to Security Professionals at post as directed.
• Manage and supervise all sub-units within the Security Department.
• Respond to minor incidents that occur, ensuring appropriate action is taken and reports are properly completed.
• Identify personnel problems occurring at posts and forward issues to Account Manager or Field Supervisor.
• Make recommendations for counseling and/or disciplinary action, including termination.
• Respond to client or site emergencies as they arise.
• Maintain positive client/security relationships through frequent tenant/client contact.
• Occasionally perform Security Professional type job duties on an as-needed basis.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED