Assistant Sales Manager

California Closets CCO•Arbutus, MD

11d•$75,000

About The Position

The Assistant Sales Manager role focuses on ensuring that company sales goals are met or exceeded including achieving all key business metrics while following the California Closets policies and procedures. This role ensures that the designers are delivering on the California Closets standards of excellence with each and every customer. The Assistant Sales Manager also collaborates with the Operations Team to ensure that the process flow is being followed and results in delivering a high standard of customer service at all touchpoints. The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets.

Requirements

High school diploma and/or GED, some college education preferred
5+ years of direct selling consultative sales experience within a business to consumer environment preferred, ideally in high-end furniture, design showrooms, or luxury retail environments
Previous experience leading a team preferred
Experience using Microsoft Office product suite (Word, Excel, Powerpoint, Outlook, SharePoint, Teams)

Responsibilities

Coach and mentor an assigned team of Design Consultants to achieve performance goals through monthly GS&Rs (Goal Setting & Review Meetings).
Support New Designer recruiting and onboarding, including ensuring completion of new Designer Training and access to all technology applications (email, Paylocity, CC360, Salesforce, Dash, SharePoint, M/S Teams, etc.)
Collaborate with Sales Manager and other Assistant Sales Managers to ensure all mandatory training is completed for new and on-going training and development (includes classroom, eLearning CC 360 courses and other required training sessions).
Address underperformers following performance management process guidelines to improve results, including detailed documentation; partner with HR and General Manager as needed.
Work in collaboration with the General Manager and Central Support team to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads.
Work with Design Consultants to create Personal Marketing Plans—i.e. a plan for self-generated leads.
Monitor and drive participation in local industry meetings and functions (i.e. BIA, Chamber of Commerce, and ASID).
Analyze sales data and develop a strategy to continually improve performance.
Collaborate with the operations team on process flow and identify opportunities for improvement.
Work with the Sales Manager and other Assistant Sales Managers, to co-manage sales incentive plans and programs.
Work in collaboration with the Sales Leadership team, co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers. Ensure Design Consultants are attending.
Ensure correct usage of CRM tool (Dashboard & Salesforce) including quality of data entry and other job updates.
Review customer feedback through 5-star reviews (NPS), Google Reviews, and close the loop on detractor responses.
Facilitate customer escalations to ensure satisfaction as appropriate; communicate findings to Sales Manager and GM.
The Assistant Sales Manager may be required to perform design consultations in order to meet a sales quota if their assigned Designer Team is not achieving quarterly performance targets.