Assistant Sales Manager

PEAK Event Services•Middletown, RI

23h•$75,000

About The Position

The Assistant Sales Manager is responsible for working closely with the Sales Manager and Director of Sales to lead the inside sales team, improve performance and achieve business goals. Our goal is to ensure our clients are getting answers quickly and that our team is empowered to make educated decisions as their knowledge deepens. This position is located in Middletown, RI with availability to travel to our Saugerties, NY location quarterly. The Assistant Sales Manager is responsible for delegation of online inquiries, assisting with order accuracy in our computer systems, troubleshooting inventory questions and managing the Middletown office including scheduling, keeping the team on task, answering team questions and building office morale. This position will be the direct report for our Sales Coordinators and Customer Service Representatives in all locations. The Assistant Sales Manager is also responsible for strengthening customer relationships, coaching and mentoring team members in decision making and following processes that are in line with company vision and structure. Clear communication skills, the willingness to become a team player and help when needed is the kind of attitude that is required to be successful in this position. Our management style is a team approach to problem solving. This position reports to the Sales Manager.

Requirements

Bachelor’s degree and/or 3-5+ years of hotel/venue/event experience in a customer-facing role
Strong commitment to high levels of customer service
Familiarity with operations-high volume companies and how Sales strategies tie into that
Knowledge of the event planning process and understanding of the mechanics of executing successful events
Must be comfortable working in a fast paced & constantly changing environment
Demonstrated ability to be flexible and have a “Make it Happen” attitude
Strong verbal, written communication, and presentation skillsExcellent decision-making and problem-solving skills
Excellent organizational and project management skills
Ability to multi-task
Demonstrated ability to negotiate and exude confidence with clients

Nice To Haves

Event rental industry experience is a plus
Prior management experience is a plus

Responsibilities

Oversee staff scheduling to ensure business needs are met (Paylocity & Outlook Calendars)
Assist with bringing SOPs to completion, reviewing, and maintaining them
Become a power user of Point of Rental, Salesforce, Vonage and Power BI
Offer guidance and solutions to sales team to make sound decisions for our clients
Mentor and coach junior team members to become future event industry leaders
Observe and coach sales team to maximize efficiency to their workflow
Partner with the Sales team on organizing Client events (Showroom open houses, holiday entertainment, etc.)
Assist on phones and order entry as needed
Assist in input and presentations for sales meetings, manager meetings and ongoing training
Work with Senior Management to develop strategies and achieve sales goals
Assist in creating and organizing staff training schedules for new hires and retraining as needed
Execute One on Ones with Customer Service Representatives and Sales Coordinators to check in with each team member regularly, review performance quarterly & conduct annual year end evaluations
Spend time in all departments to understand the bigger picture of how the business operates
Become an expert on understanding clients & accounts in order to best delegate online inquiries to the sales team
Assist with first round interviewing/ screening of sales applicants for open positions
Gaining product knowledge to better answer the teams questions, provide input on streamlining processes & understand client needs