Assistant Sales Manager (Call Center)

Health Insurance Alliance LLC•Fort Lauderdale, FL

7d•$70,000 - $80,000•Onsite

About The Position

Hi, my name is Shayne Kloop, Sr. Sales Manager at Health Insurance Alliance (HIA), and I am looking for a highly motivated, self-starter, Assistant Sales Manager to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. As an Assistant Sales Manager, you will be responsible for supporting our Sr. Sales Manager by cultivating a high-performance sales culture in our call center, and providing direction to ensure revenue targets are achieved. This role requires an experienced sales professional with a deep understanding of the health insurance landscape. If you are a strong people leader with a proven track record of driving sales in a call center environment, we invite you to apply for this exciting opportunity.

Requirements

You have experience leading sales agents in the healthcare industry, particularly in a 1099 sales environment, and thrive in a dynamic, fast-paced setting. An active 215 License is ideal.
You possess strong communication skills across all channels (written, email, phone) to effectively connect with team members and stakeholders.
You are a self-starter who can take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities.
You are detail-oriented and skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance and identify areas for improvement.
You have excellent presentation skills to convey key insights, guide team discussions, and deliver impactful updates to leadership.
You bring a deep understanding of sales operations within the health insurance industry, including U65 products and market trends.
You have a collaborative mindset and can assist in mentoring team captains and agents to help them achieve their goals.
You are tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software, enabling you to enhance operational efficiency.
You are committed to compliance, ensuring adherence to industry standards and regulations.
You are a results-driven professional who strives to exceed expectations while fostering a supportive, high-performing team culture.

Nice To Haves

An active 215 License is ideal.

Responsibilities

Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals.
Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance.
Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence.
Monitoring attendance reports and supporting strategies to improve attendance across the team.
Assisting with training updates and professional development programs, including scheduling agent shadowing.
Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals.
Helping identify performance improvement opportunities and assisting in implementing corrective actions.
Managing spiff tracking for agents and ensuring timely reporting.
Facilitating communication with vendors for feedback and transparency.
Assisting in the schooling and licensing process for new Sales Agents.
Supporting call reviews, resolving issues, and addressing agent concerns.
Aiding in developing captains to better manage and understand their teams.
Assisting with call routing and managing agent priorities.
Promoting a positive work culture in both remote and in-office settings.
Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary.
Supporting the Sr. Sales Manager with any ad hoc projects and/or day to day tasks.