Assistant Rooms Manager

Montage Hotels•Healdsburg, CA

37d•$70,000

About The Position

The Assistant Rooms Manager is responsible for the overall support and management of the day-to-day operations of the rooms division; inclusive of Front Office, Concierge, Bell & Door, Valet and Housekeeping. This role will collaborate, partner, and support the Front Office, Guest Services, and Housekeeping department heads on all operational functions, programs, assignments and hotel activities as deemed necessary to support the business. This individual will be provided with a complete overview of the rooms division, facilitated through a rotation between the front of house and back of house operation. The Assistant Rooms Manager will be a business partner responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

1+ years of previous Rooms Division management experience is required.
Experience in a luxury hotel and/or resort required
Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities reports etc.)
Ability to multi-task in a high volume and fast paced environment
Strong communication and interpersonal skills

Nice To Haves

Front Office and/or Housekeeping Management experience highly preferred
Previous pre-opening experience is desirable.

Responsibilities

Direct and control the activities of the Front Office, Concierge, Bell/Door, and Valet to ensure adherence to standards, policies and procedures
Review and analyze guest engagement scores.
Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests.
Perform daily stand up and run meetings for Front of House departments. Ensure team are familiar with all guest rooms, spa, dinning and selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests.
The incumbent must be an ambassador or our Montage International values and culture. great sense of integrity and conveying to the guest a sense of knowledge and assurance
Review daily activity, inclusive of but not limited to arrivals, departure, guests in house itineraries and restaurant reservations with the aim of delivering on all guests expectations.
Ensure all Front of House associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.
Review daily activity, inclusive of but not limited to arrivals, departure, guests in house itineraries and restaurant reservations with the aim of delivering on all guests expectations.
Satisfy all reasonable guests' services requests with the upmost levels of confidentiality and discretion.
Responsible for creating an engaging and collaborative culture with our front of house associates.
Responsible for recruiting and onboarding all new front of house associates.
Responsible for creating a learning environment and for providing corrective coaching to all front of house associates.
Review, analyze and take action on all day-to-day Manager Logs and offer same day resolutions.
Complete all payroll records and ensure payroll accuracy and proper labor management.
Manage and satisfy front of house supplies and long-term storage.
Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests and faxes, wake up calls, in an efficient manner.
Perform tasks for Guest Recognition and ensure proper training and usage throughout each department.
Nurtures a collaborative and encouraging working environment with all other departments and associates.
Directly responsible for Housekeeping MOD coverage during Director of Housekeeping absence.
Manage room inventory, room status and allocate labor to meet all operational needs.
Ensure the housekeeping associates are performing at optimum levels by ensuring proper credit assignment and by ensuring the proper equipment and supplies are always provided.
Effectively train all Floor Supervisors on proper standards.
Prepare daily rooms report noting and highlighting any discrepancies imperative for the operation to note.
Responsible for the cleanliness of the Food and Beverage public area outlets.
Must identify and report property maintenance conditions and create work orders for all required repairs.
Responsible for inspecting guest floors daily, inspect suites and, ensure room condition for all arrivals and audit occupied and check-out rooms daily.
Support the Director of Housekeeping with creating engaging, fair and consistent protocols for the associates.
Collaborate with the Front of House team to ensure show rooms ready for all site visits.
Must fully understand room categories, room set ups, design, color schemes and room differentiators.
Must support the Director of Housekeeping with all associate meetings, training sessions and recognition events.