Assistant Rooms Manager

Hyatt Hotels Corp.•Vail, CO

40d•Onsite

About The Position

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail's premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail's premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best. The Assistant Rooms Manager is responsible for assisting in the oversight of the entire housekeeping and front office areas, to include public areas and night cleaning. Responsibilities include: staff training, inter-departmental communications, development and scheduling. The Assistant Rooms Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Rooms Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members. The budgeted range for this position starts at $66,100. Actual pay will be commensurate with experience.

Requirements

A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
2-3 years of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Nice To Haves

Hotel/Hospitality degree an asset
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

Responsibilities

Assist with short and long term planning and the management of the hotel's Housekeeping, Laundry and Front Office operations
Maintain guest room inventory
Champion Hyatt initiatives including World of Hyatt Enrollments and Room Upsell programs
Cross train with Front Office to understand policies and procedures necessary for daily operations
Perform all tasks of a Front Office Staff as needed to facilitate service
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Ensure all operations and cash handling are done per policies and procedures
Solid understanding of housekeeping and laundry supplies and pars
See that inspection program is consistently maintained
Inspect some rooms daily - Experience purchasing linens and housekeeping supplies
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Analyze, investigate, and resolve guest complaints
Ensures proper staffing levels for customer service goals
Be a safety/emergency procedure champion: assure all safety and security policies and procedures are followed within the hotel, serve as head of safety and GBAC committee

Benefits

Enjoy free meals in our colleague cafeteria for every shift worked
Free parking on-site
1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
Discounted & Complimentary hotel room nights
Medical, Dental, Vision Insurance - (Full-Time colleagues)
Flexible Spending Account (Full-Time colleagues)
Retirement Savings Plan
Basic Life Insurance
PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
Opportunities to work around the world with Hyatt Hotels and Resorts
End of Season Ski Pass Bonus