Assistant Rooms Manager
About The Position
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally.
Requirements
- High school diploma or GED required
- At least two years of experience in hospitality, customer service or related field
- Must be able to maintain a positive attitude under stressful work conditions
- Ability to adapt to a fast-paced environment
- Exceptional interpersonal and communication skills.
- Impeccable attention to detail and strong organizational abilities.
- Knowledge of fine dining etiquette and in-room service standards.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Impeccable grooming and professional appearance.
Nice To Haves
- Certification in Safety Management or Food Safety a plus
Responsibilities
- Greet and welcome guests with a warm and professional demeanor, including handling luggage and parking services, providing a high level of personalized service.
- Serve as the main point of contact for guests during their stay, offering assistance, following up and following through on any requests and take proactive measures to prevent potential concerns.
- Anticipate and fulfill guests' needs and preferences, including arranging special requests, obtaining preferred housekeeping service times to top tier VIP’s during their stay, reservations, and providing information about the property and its amenities.
- Ensure guest rooms and suites are meticulously prepared and maintained, including turndown service, ensuring cleanliness, and restocking amenities.
- Foster a welcoming environment for guests
- Provide in-room dining services, taking orders, setting up tables, and recommending food and beverages tailored to guests based on guest preferences and dietary requirements.
- Provide recommendations and reservations for local attractions, restaurants, and activities.
- Assist with transportation, airport transfers, and any special requests, ensuring timely and seamless experiences for guests.
- Manage guest requests efficiently with an organized schedule, coordinate with various departments, handle transactions, and stay informed about the facility layout and guest records for seamless service.
- Maintain knowledge of facility floor plan, including emergency exits
- Respect and uphold the privacy and confidentiality of all guests and their personal information.
- Address any guest concerns or issues promptly and professionally, seeking swift and effective solutions.
- Cross-train in the Rooms Division department, providing support for PBX, guest transportation, and assisting the Front Desk operations as the needs arise.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
