Assistant Revenue Cycle Supervisor

Mecklenburg EMS Careers•Charlotte, NC

2d•$32

About The Position

This position performs various administrative and supervisory duties for the department with the purpose of driving departmental AR performance. These duties can be classified as assistance with employee performance management and training, as well as revenue cycle AR performance. Within employee performance management, this position will assist the department supervisor with monitoring performance, mentoring and coaching employees, training as needed, and administering performance improvement and progressive discipline. AR performance tasks include monitoring real-time production of assigned staff members, as well as compliance with federal and state coding and billing policies and procedures. Assist staff with AR account resolutions including managing investigations with payors for system, claim, appeal and denials. This position will also function as a department employee for 50% of their regular scheduled hours

Requirements

High School Diploma or GED required.
Minimum of 2 years of relevant experience required.
Individual must not be excluded from filing claims to any federal or state government payor.
Individual must maintain a clean credit report.

Nice To Haves

3–5 years of healthcare billing experience preferred, including governmental payors, denial management, and coding.
3–5 years of EMS billing experience preferred.

Responsibilities

Functions as a department floor employee role 50% of regular scheduled hours in their assigned area.
Direct and indirect oversight of front-line employees’ performance. This can be done by direct observation in the department setting, performing account audits, or system reports.
May direct department operational decisions when necessary and appropriate for assigned area.
Assists Department Supervisor with documentation and delivery of quarterly check-in to employees on their team.
Ability to train and supervise employees, including coaching and correcting employee behavior as needed and seeking guidance as necessary from department management team.
Assist department supervisor with employee training and Plan of Action development as needed.
May participate in Agency improvement projects on various levels (i.e. member of charter group, work team, involving employees in the improvement process) and keeps employees informed of the processes
Responsible for provider and payor enrollments, updates and revalidations, including Medicare, Medicaid, Medicaid Managed Care, and commercial payors.
Complete and maintain ERA and EFT enrollment paperwork through various payor portals, websites and claims clearinghouses.
Service as department administrator for payor portals; enroll and disenroll department employees as needed.
Ability to handle complex AR/Claim problems including coding, denials, cash posting, with the ability to make quick and accurate decisions.
Ability to deal courteously and professionally with the public, insurance companies, partners and internal employees.
Assists and backfills as the Department Supervisor. Duties to include managing daily scheduling needs, adjusting employees’ schedules to meet needs of the department to maintain staffing and production levels.
Responsible for assisting the supervision of day-to-day production and quality standards of department employees in assigned area.
Responsible for interpreting department, agency and payor policies, guidelines and procedures for employees.
Responsible for the implementation of departmental, agency or payor policy guidelines and procedure updates.
Responsible for assisting in ensuring the department meets the established monthly cash goal.