Assistant Retail Store Manager

Comcast • Greensburg, PA

97d

About The Position

As an Assistant Retail Store Manager, you will be responsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. You will provide leadership, guidance, coaching, and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Your role will involve promoting and maintaining a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. You will collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Additionally, you will maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. You will also ensure that all inventory requirements are carried out effectively, including stocking, returning, organizing, and securing.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.
• Skills in coaching, customer experience management, managing sales teams, and troubleshooting.

Responsibilities

• Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management of retail sales team.
• Proactively coaches and develops store team to perform their responsibilities at a high level.
• Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum.
• Ensures store environment consistently follows published planograms and branding standards.
• Oversees all daily sales floor responsibilities, including proper staffing and scheduling, dress code compliance, and resolution of customer escalations.
• Drives store operations consistency with detailed orientation to back of house standards and showroom floor processes.
• Evaluates current processes, procedures and overall efforts for improvement and innovation.
• Drives operational excellence with particular focus on inventory management.
• Leads store inventory cycle counts ensuring timeliness and compliance with store, channel and company requirements.
• Reviews store reports looking for improvement opportunities in sales, inventory, cash handling, productivity and NPS.
• Coaches team members on how to position all products with customers.
• Ensures that customers are treated with the highest levels of courtesy and professionalism.
• Remains current on new and current products and services, industry and competitive trends.
• Administers cash handling policies and procedures.
• Leverages available tools to monitor customer feedback and improve the store experience.
• Builds collaborative relationships with market and region stakeholders.

Benefits

• An array of options for physical, financial, and emotional support.
• Expert guidance and always-on tools personalized to meet the needs of employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree