Assistant Retail Store Manager - East Brainerd
About The Position
Assistant Store Manager manages the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget projections in an assistant role. Job functions Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles. Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination. Punctual and dependable attendance. Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals. Hire, train, evaluate, motivate, and supervise all store personnel to maintain and exceed the Agency’s operational standards. Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures. Greet, assist, and provide excellent customer service to donors and customers. Assist and resolve any complaints and communicate with the management team. Maintain proficiency for tasks required in all workstations. Monitor and maintain overall store appearance and housekeeping to Agency standards. Perform and assist in all functions completed by store personnel. Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees. Maintain all company records and reports accurately and in a timely fashion. Meet store sales and production goals by assisting in sales and processing of items. Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately. Assist at other store locations as needed. Perform other duties and projects as assigned.
Requirements
- High School diploma or GED, preferred.
- 3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services preferred and/or demonstrated success and completion of Goodwill assigned training.
- High level of attention to detail.
- Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
- Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
- Must be able to adapt to growth and a changing environment within the Agency.
- Ability to complete and maintain: CPR and First Aid certifications.
- Ability to speak, read and write the English language.
- Reliable transportation and communication required.
- Must be available to work during operating business hours as needed for business operations.
- Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
Nice To Haves
- Associate degree or completion of related retail management course work preferred.
Responsibilities
- Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals.
- Hire, train, evaluate, motivate, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
- Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
- Greet, assist, and provide excellent customer service to donors and customers.
- Assist and resolve any complaints and communicate with the management team.
- Maintain proficiency for tasks required in all workstations.
- Monitor and maintain overall store appearance and housekeeping to Agency standards.
- Perform and assist in all functions completed by store personnel.
- Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.
- Maintain all company records and reports accurately and in a timely fashion.
- Meet store sales and production goals by assisting in sales and processing of items.
- Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
- Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
- Assist at other store locations as needed.
- Perform other duties and projects as assigned.
Benefits
- Employee discount
- 401K and Roth retirement plans with matching contribution after eligibility.
- For Full-time employees: Dental and vision insurance - Company Paid for employee.
- Basic life insurance – 1.5 times salary, Company Paid for employee.
- Primary Care through TextCare- Company Paid for household.
- Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
- Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
