Assistant Retail Store Manager

Highmark Health • Pittsburgh, PA

3d

About The Position

This job is responsible for assisting the Store Lead with the daily oversight of one Highmark Direct Retail Store. This job will work closely with the Store Lead to monitor operations of a specific store. In addition, this job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. This job will serve a leadership role within a specific store when the Store Lead is not on duty. The schedule for this role is Wednesday through Saturday 8am to 6pm.

Requirements

• High School Diploma or equivalent
• 2 years of experience in Customer Service, Sales, Marketing, or a related field
• Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings
• Excellent communication skills – verbal, written, listening, including persuasive communication styles.
• Strong sense of ownership with the ability to take control of difficult situations.
• Ability to be responsive to the needs and requirements of the customers/members, and to curate effective sales solutions to meet customer needs.
• Excellent time management skills and prior experience in a fast-paced environment with daily work processing deadlines, and frequent interruptions.
• Demonstrated customer service orientation and personal accountability.
• Ability to work effectively with minor supervision.
• Proficient computer skills, including intermediate skill level on Microsoft Office programs.
• State-specific Producer License for Life, Accident and Health is required or must be obtained within 45 days of hire

Nice To Haves

• Associate’s degree
• 1 year of experience in a metric-driven sales role
• None

Responsibilities

• Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.).
• Conduct daily monitoring of sales numbers. Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead.
• Oversee store operations in a specific store when the Store Lead is not on duty: Including Operations Manual adherence, SOP adherence, ensuring store remains within corporate and federal compliance. Executing all opening and closing responsibilities. Be familiar with and be able to execute any necessary emergency procedures. Handle any Customer Service escalations. Maintain a high-quality store appearance. Must ensure the store is optimally stocked and cleaned. Ensure all displays are placed according to the Merchandise Guidelines. Monitor customer feedback and report all pertinent feedback to the Store Manager
• Complete required training, including annual Medicare/CMS certification.
• Assist Store Manager on other operations duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees