Assistant Retail Manager

Mass Audubon • Lincoln, MA

22d • $27 - $28

About The Position

We are seeking an energetic, innovative, and detail-oriented Assistant Retail Manager to join the team at Mass Audubon’s shop, located at Drumlin Farm Wildlife Sanctuary! The ideal candidate enjoys sales and working with the public. This position supports daily operations while assisting the manager in ordering, display, and inventory management. The Assistant Retail Manager serves as a key member of the team and acts as the manager-on-duty in the absence of the Retail Manager, ensuring smooth store operations, excellent customer service, and a positive team environment.

Requirements

• Three years of merchandising experience in a comparable retail environment
• Demonstrated organizational skills and strong attention to detail
• Excellent communication and customer service skills
• Ability to lead, support, and motivate staff in a fast‑paced retail setting; supervisory experience strongly preferred
• Knowledge of natural history preferred
• Ability to work effectively with a diverse range of people and exercise cultural competence and inclusion

Responsibilities

• Play a key role in all visitors’ experience by providing exceptional customer service and promoting a welcoming and inclusive environment
• Share ideas for refreshing shop layout and merchandising of products
• Monitor webstore sales and online merchandise availability
• Explore and support the implementation of new strategies to optimize sales
• Receive and process incoming book orders and resolve shipping/billing discrepancies as needed
• Participate in doing physical inventory twice a year
• Organize and attend offsite events
• Assist customers, answer phone and email inquiries, and recruit new members
• Assist the Retail Manager in product selection and ordering
• Serve as manager-on-duty in the Retail Manager’s absence, overseeing the sales floor and receiving areas

Benefits

• Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans.
• Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options.
• Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England.
• Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees