Assistant Retail Manager

Avocado Mattress•Scottsdale, AZ

9d•$23 - $27•Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company. AGB fun facts : We’re a certified B Corp and Climate Neutral certified. We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. Our products are organic certified by GOTS. Our factories are powered by renewable energy and are approaching zero waste. We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms. THE ROLE Avocado is currently looking for a Retail Brand Experience Assistant Store Manager to be part of our team in 15215 N Kierland Blvd. #130 Scottsdale, AZ 85254. This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus! Note on Location: You will be working on-site at our location in 15215 N Kierland Blvd. #130 Scottsdale, AZ 85254!. This is not a remote position. Note on Pay Transparency: The pay range for this role is $23.00 - $26.75 Hourly, plus potential monthly bonus. WHAT YOU’LL BE WORKING ON Overall: Assume responsibility of management duties in absence of a store manager. Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis. Train and ensure the whole team is well-versed in all products and processes. Lead by example in KPIs / OKRs around sales goals. Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement. Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures) Suggest methods to improve operations, efficiency, and service. Assist with managing your employees schedules, hours, vacations, etc. Participate in company initiatives and concept projects. Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry! Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate Provide the best customer service in the world! Retail: Assist in managing the overall atmosphere of our Experience Center. Attend community events and meetings when necessary to represent the store and the Avocado brand. Assist managing inventory of sellable products across all channels. Champion our brand's values and be willing to promote the retail experience in your community. Assist with maintaining the overall condition of the retail and office space. Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance. Limit shrink (negative cost) of products and peripherals. Ability to lift 200 lbs. and be on your feet all day. Digital: Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments. Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

Requirements

Minimum of 1 year of retail or equivalent experience - store management or assistant management experience (e.g. at least keyholder) and experience managing and training store employees is a plus.
Must be comfortable taking phone and video appointments.
Someone invested in creating a balanced and healthy environment for staff and guests.
A team player who actively contributes to the team in order to complete tasks, meet goals or manage projects.
An entrepreneurial spirit to elevate your specific location.
Desire towards ongoing self-improvement and professional development.
Shows passion towards our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!
Ability to lift 200 lbs. and be on your feet all day.

Nice To Haves

Mac and Google suite proficiency is also a plus!
Café experience; training experience; experience running branded events is a plus!

Responsibilities

Assume responsibility of management duties in absence of a store manager.
Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
Train and ensure the whole team is well-versed in all products and processes.
Lead by example in KPIs / OKRs around sales goals.
Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures)
Suggest methods to improve operations, efficiency, and service.
Assist with managing your employees schedules, hours, vacations, etc.
Participate in company initiatives and concept projects.
Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
Provide the best customer service in the world!
Assist in managing the overall atmosphere of our Experience Center.
Attend community events and meetings when necessary to represent the store and the Avocado brand.
Assist managing inventory of sellable products across all channels.
Champion our brand's values and be willing to promote the retail experience in your community.
Assist with maintaining the overall condition of the retail and office space.
Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance.
Limit shrink (negative cost) of products and peripherals.
Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
Perform daily workload of responding to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, escalations, etc.

Benefits

Medical (HMO, PPO, HSA), Dental, Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus
Opportunity to grow