Assistant Retail Manager - NYC

Penny Linn•New York, NY

About The Position

You'll be able to contribute, develop, and learn from a growing needlepoint lifestyle brand. We pride ourselves in high-touch customer service and look forward to bringing on members to our team. These role will be pivotal as we continue round out the Penny Linn corporate team. We are a rapidly growing small business. The work you produce and the relationships you form will directly impact the company's success. We’re looking for someone who gets excited about the opportunity to join a close-knit team and take this business to the next level! We value creative minds with an entrepreneurial spirit capable of weaving compelling transversal narratives. You should be agile enough to juggle multiple priorities in a fast-paced environment. The kind of team member we are looking for: Has drive, tenacity, enthusiasm, and a stellar work ethic. Someone passionate, kind, uplifting, and encouraging to new and existing needlepointers finding Penny Linn for the first or 10th time. Excellent communication and interpersonal skills. Strong copywriting and grammar skills. Ability to manage multiple projects and deadlines with attention to detail. Collaborative attitude with the ability to work closely with other departments. Friendly, energetic, self-starter

Requirements

Strong customer service/communication skills
Attention to detail
Friendly and energetic
Good organization skills
Self-starter
Experienced Needlepointer
Able to comfortably lift 20+ lbs. boxes
Customer service: 1 year (Preferred)
Needlepointer (Required)

Responsibilities

Lead associate team in day to day functions including but not limited to;
Greet customers into Penny Linn spaces and make them feel welcomed
Maintaining a clean and organized store environment
Monitoring inventory levels. Including assisting with inventory control and store shrinkage
Lead merchandising and restocking efforts for retail stores, including thread ordering, printing barcodes for products, re-merchanding the store as needed, etc.
Assist in organizing and lead impactful in-store/community events including instruction, volunteering, pop-ups, etc.
Meet key performance initiatives as made by management
Help develop standard operating procedures for the retail channel of the business
Assist in the organization of customer logs including personal shopping needs/requests, finishing needs and event sign up
Provide on the job training for new team members
Assist in making sure retail store hours are covered at all times.
Provide exceptional customer service, while resolving any customer complaints and needs as they arise