Assistant Retail Manager - Grand Ole Opry

Ryman Hospitality Properties•Nashville, TN

10d•Onsite

About The Position

As an Assistant Retail Manager, you'll support the retail manager in leading staff to deliver exceptional guest experiences, execute business strategies, and drive revenue through operational excellence and quality products and services that celebrate our musical legacy. You'll assist in managing shop operations, including guest service, sales, merchandising, compliance and supporting HR functions such as hiring, scheduling, and training. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll inspire teamwork, service, and integrity to foster a positive and productive work environment. Reports to Manager Retail.

Requirements

High school diploma or equivalent required
4+ years' retail experience required
Effective interpersonal, written and verbal communication skills
Strong leadership skills with a focus on coaching, development, and clear communication of expectations
Dedicated to sales and guest service excellence
Proficient with Microsoft Outlook, Word, Excel, Teams and fluent with retail POS system functionality
Able to work during peak times, including evenings, weekends and holidays, to support business needs
Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks.
Stand and walk for extended periods, including on uneven surfaces and while carrying items.
Frequently climb stairs throughout the venue and use ladders to access storage areas.
Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise.
Manual dexterity for tasks such as using a computer and handling merchandise.

Nice To Haves

Degree or equivalent experience preferred
2+ years' supervisory or leadership experience preferred
Specialty/gift store experience a plus

Responsibilities

Assist in tracking key performance indicators of sales, labor, and inventory.
Support programs to achieve targets such as scheduling, inventory control and cost management.
Contribute to increasing store traffic, conversion, and sales by following and reinforcing standard operating procedures.
Support HR functions including recruiting, training, performance reviews, and corrective action.
Foster a culture of exceptional guest service by promoting company values, teamwork, and positivity. Ensure associates are informed about current offerings and share their pride in our venue's legacy.
Guide merchandising efforts of retail staff. Optimize product placement to enhance guest experience and visual impact.
Schedule retail staff to align with established labor budgets while ensuring exceptional guest experience. Ensure payroll accuracy for hourly staff.
Partner with retail manager and corporate retail team to optimize product, promotions and marketing efforts.
Participate in venue meetings and work cross-functionally to increase traffic, improve guest experience, and strengthen overall business performance.
Implement cash control procedures. Provide leadership in inventory processes.
Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Participate in annual company audits.
Perform other duties as assigned.