Assistant Retail Manager

MidWestOne Financial Group • Burlington, IA

123d

About The Position

As an Assistant Retail Manager, you will be responsible for developing banking relationships with customers and prospects and connecting customers to other business lines as needs are identified. You will coach, motivate, and develop a team of Service Associates and Universal Bankers to ensure that customer experience standards are met or exceeded, and frontline operational duties are completed in accordance with bank policies and procedures. You will actively participate in proactive customer outreach initiatives and community events, and perform operational duties, including all retail banking transactions, and may fill in at various locations as requested.

Requirements

• Associates degree or equivalent combination of education and related work experience.
• 3-5 years of experience in a retail banking sales-related role preferred.
• Banking or financial experience is preferred.

Responsibilities

• Manages assigned retail staff through efforts to develop, motivate, coach and train.
• Provides financial information and professional advice to customers by identifying their financial needs.
• Opens retail banking accounts, safe deposit, Certificate of Deposits, and IRA accounts and meets customers' needs while cross selling other MWO services.
• Coordinates with the bank's lending areas in originating and processing consumer loan applications.
• Proactively works to develop new business through both walk-in activity and customer outreach.
• Works closely with direct reports through effective communication and training.
• Oversees the development, implementation and participation of promotional activities to generate new business relationships.
• Meets with customers and handles complex situations that may require additional assistance.
• Assists Retail Branch Team Leader to participate, plan, and organize community events.
• Assumes overall responsibility for various branch office reports and maintenance of records and supplies.
• Provides support to the Service Associates and Universal Bankers in processing customer transactions.

Benefits

• Competitive base compensation with additional performance-based incentives.
• Career development and continuous learning opportunities.
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more.
• 100% vested 401(k) Retirement Plan with 6% company match.
• Medical, Dental, and Vision insurance.
• Flex spending plan & Health savings accounts with employer contribution.
• Student Loan Debt Reduction Program.
• Employer provided group life insurance with option to purchase additional life insurance.
• Employer provided long term and short term disability insurance.
• Additional Insurance options: Critical Illness and Accident insurance, and Hospital Indemnity.
• Wellness Program.
• Free banking services and other financial services discounts.
• Take Your Dog to Work Day in June.
• Employee Rally Day- a day of celebration and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree