Assistant Restaurant Manager
About The Position
Are you a hospitality professional who thrives in a fast-paced restaurant environment and enjoys leading a team to success? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, where your leadership, operational expertise, and passion for service will help create memorable dining experiences for every guest. We are currently seeking a Full-Time Assistant Restaurant Manager who brings energy, professionalism, and a guest-first mindset to every shift. If you are motivated by team development, operational excellence, and delivering elevated food and beverage experiences, this could be the perfect opportunity for you. As an Assistant Restaurant Manager, you will play a key leadership role in supporting daily operations across the restaurant, bar, In-Room Dining, and Club Lounge. Each day offers the opportunity to lead by example and ensure service standards are consistently exceeded, including:
Requirements
- 1–2 years of Food & Beverage experience, preferably in a supervisory or lead role.
- Strong communication skills, both verbal and written, in English (bilingual abilities a plus).
- Solid math and analytical skills for scheduling, inventory management, and financial reporting.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with POS systems.
- Strong interpersonal skills with the ability to resolve guest and team concerns professionally.
- High attention to detail, strong time management skills, and the ability to multitask.
- A high school diploma or equivalent combination of education and experience.
- The ability to work on your feet for extended periods in a fast-paced restaurant environment.
- The ability to lift up to 50 lbs. with reasonable accommodation.
Responsibilities
- Assisting with recruiting, onboarding, training, and supervising restaurant team members.
- Supporting and leading pre-shift meetings to communicate service priorities, menu updates, and operational goals.
- Maintaining a strong presence on the floor to foster meaningful guest interactions and promptly resolve concerns.
- Ensuring high standards of food quality, cleanliness, and service presentation across all outlets.
- Participating in one-on-one check-ins with team members to provide coaching, feedback, and support.
- Assisting with scheduling, shift coverage, and delegation to maintain smooth service flow.
- Supporting inventory management, receiving supplies, and minimizing waste.
- Maintaining and reconciling the house bank while ensuring proper cash handling and POS procedures.
- Reviewing financial metrics, including P&L components, to help optimize labor and operational efficiency.
- Operating and troubleshooting POS and back-office systems; ensuring staff competency in system usage.
- Supporting sales initiatives, promotions, and incentive programs to drive revenue and engagement.
- Managing administrative responsibilities such as payroll input, shift reporting, service tracking, and correspondence.
- Performing additional duties as assigned by senior leadership.
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
- Free employee parking (when available) or Metro bus passes
- “Two for one” movie coupons at Marcus Theatres
- Ability to transfer to other Marcus properties while maintaining your service status
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (available for full-time associates after 30 days)
- Company-paid life insurance, employee assistance program, and 401(k) with employer match.
- Hilton-branded training and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
