Assistant Restaurant Manager

Nemacolin Career • Farmington, PA

1d • Onsite

About The Position

The Assistant Restaurant Manager at Nemacolin, a private, family-owned, and woman-owned luxury resort in Pennsylvania’s Laurel Highlands, is responsible for delivering superior internal and external guest service. This role involves overseeing all day-to-day restaurant operations, ensuring financial goals are met, and fostering a collaborative environment with the Chef de Cuisine and Restaurant Manager. Key aspects include building and retaining guest relations, acting as a mentor to associates, managing schedules and payroll, and ensuring compliance with Forbes Five Star and Four Diamond standards. The position requires a hands-on approach, independent decision-making for complex problems, and strong time-management skills. Nemacolin emphasizes a culture of excellence, professional growth, and meaningful careers, where associates contribute to extraordinary guest experiences through craftsmanship, collaboration, and pride.

Requirements

• Associate’s degree required in Hospitality or related field.
• 1-year supervisory experience in a Food & Beverage Restaurant or outlet.
• Superior customer/guest service relations experience.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must possess superior communication skills and the ability to manage workflow orders while developing positive FOH and BOH relationships.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
• Ability to lift/push/pull/carry no more the 5-30 lbs.
• Ability to stand continuously for 95% of their scheduled shift.
• Ability to operate equipment for 15% of their scheduled shift.
• Ability to kneel for 20% of their scheduled shift.
• Ability to bend for 50% of their scheduled shift.
• Ability to climb for 35% of their scheduled shift.

Nice To Haves

• Bachelor’s degree preferred in Hospitality or related field.
• Experience in a Forbes four or five star rated restaurant is preferred.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Goes above and beyond – whether for an associate or guest.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Responsible for all day-to-day restaurant operations.
• Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
• Meets all financial goals in accordance to budget.
• Works closely with the Chef de Cuisine and Restaurant Manager of the outlet to create an atmosphere of teamwork.
• Successfully completes critical aspects of deliverables with a hands-on approach – including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team’s ability to effectively lead the company.
• Approves all schedules created by management team.
• Ensures accurate and timely submission of payroll.
• Communicates all resort news to associates as needed.
• Attends all mandatory meetings within department and resort.
• Following up with guest concerns in a timely fashion.
• Assist in creating yearly operating budget.
• Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
• Works with Food and Beverage leaders to ensure all compliance (RAMP, ServSafe, Knife and Blade, etc) and leadership training requirements are met.
• Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations.
• Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
• Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard – providing the guest with information about the resort – highlighting unique features and offerings.
• Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
• Creates work schedules to ensure adequate staffing during dining periods and actively moves through the dining room – assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards.
• Other job duties as assigned.

Benefits

• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams
• Competitive compensation
• Attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees