Assistant Restaurant Manager

Nemacolin•Wharton Township, PA

4h•Onsite

About The Position

The Assistant Restaurant Manager at Nemacolin is responsible for the day-to-day operations of the restaurant, ensuring superior guest service and adherence to Forbes Five Star and Four Diamond standards. This role involves actively building guest relations, mentoring staff, and working closely with the Chef de Cuisine and Restaurant Manager to foster teamwork. Key responsibilities include meeting financial goals, approving schedules, managing payroll, handling guest concerns, and assisting with the yearly operating budget. The manager will also ensure compliance with various training requirements (RAMP, ServSafe, Knife and Blade) and provide coaching to Food and Beverage leaders. The position requires strong attention to detail, multi-tasking abilities, independent decision-making, and excellent time-management skills, all while maintaining confidentiality. Nemacolin is a 2,200-acre luxury resort in Southwestern Pennsylvania, known for its elevated accommodations, award-winning dining, golf courses, spa, and numerous activities. The company is committed to associate development, offering opportunities for advancement, recognition programs, and mentoring.

Requirements

Associate’s degree required in Hospitality or related field
1-year supervisory experience in a Food & Beverage Restaurant or outlet
Superior customer/guest service relations experience required
Must possess an outgoing personality and knowledge of superior customer service training
Must possess superior communication skills and the ability to manage workflow orders while developing positive FOH and BOH relationships
Must be at least 18 years of age
Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays
Must be able to speak English fluently
Ability to perform basic mathematical functions
Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc.
Proven track record of staff development and retention
Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department
Must be able to lift/push/pull/carry no more the 5-30 lbs.
Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 0% of their scheduled shift.

Nice To Haves

Bachelor’s degree preferred in Hospitality or related field
Experience in a Forbes four or five star rated restaurant is preferred

Responsibilities

Delivers internal and external guest service the Nemacolin way. Goes above and beyond – whether for an associate or guest.
Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
Responsible for all day-to-day restaurant operations
Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
Meets all financial goals in accordance to budget.
Works closely with the Chef de Cuisine and Restaurant Manager of the outlet to create an atmosphere of teamwork.
Successfully completes critical aspects of deliverables with a hands-on approach – including drafting acknowledgement letters, personal correspondence and other tasks that facilitates the team’s ability to effectively lead the company.
Approves all schedules created by management team.
Ensures accurate and timely submission of payroll.
Communicates all resort news to associates as needed.
Attends all mandatory meetings within department and resort.
Following up with guest concerns in a timely fashion.
Assist in creating yearly operating budget.
Excellent attention to detail and ability to multi-task in high-pressure situations while maintaining confidentiality.
Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
Ability to hand confidential information with discretion and tact.
Works with Food and Beverage leaders to ensure all compliance (RAMP, ServSafe, Knife and Blade, etc) and leadership training requirements are met.
Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations.
Reviews resort daily financial reports and responds accordingly by providing instructive feedback and recommendations as necessary.
Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved and sustained while interacting with guests utilizing the Nemacolin brand standard – providing the guest with information about the resort – highlighting unique features and offerings.
Regularly responsible for associate engagement and provides feedback on creating a positive atmosphere for associates.
Creates work schedules to ensure adequate staffing during dining periods and actively moves through the dining room – assisting associates when necessary, interacting with guests, and generally overseeing the fine dining service standards meet/exceed standards.
Ability to communicate effectively and professionally with external contacts and all levels of associates.
Ability to use all required office equipment in an effective and efficient manner.
Other job duties as assigned.

Benefits

An attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental and vision insurance
Long-term & short-term disability insurance
Employee assistance program
Educational assistance
Local and resort discounts
On-site uniform and dry-cleaning services
Discounted meals during breaks in the associate break areas
Opportunities for advancement
Associate Recognition programs
Mentoring and coaching programs
$1,000 Year-Round Referral Incentive - Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year!
Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days!
Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company’s XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.
Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.
Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.
84 Lumber - 17 % (associate must pay to haul).