Assistant Restaurant Manager - Element 47

The Little Nell•Aspen, CO

About The Position

The Assistant Restaurant Manager oversees daily restaurant and bar operations ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Restaurant Manager.

Requirements

Bachelor's degree in hospitality management, or related field preferred
Four years' experience in food service environment required
Two years in a supervisory role preferred
Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
Excellent leadership and team management skills to motivate and guide staff
Knowledgeable about 5-star standards
Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
Strong communication skills for interacting with guests, staff, and management
Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
Proficiency in point-of-sale (POS) systems and restaurant management software
Ability to train, coach, and develop staff to improve performance and service quality
Strong organizational skills to manage reservations, schedules, and inventory
Knowledge of health, safety, and sanitation regulations in a restaurant setting
Ability to monitor and maintain inventory levels of food, beverages, and supplies
Strong problem-solving skills to address operational challenges and guest issues
Ability to maintain a calm and composed demeanor under pressure
Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
Train, motivate, and provide feedback to staff to maintain high service standards
Oversee daily restaurant activities, including guest seating, order taking, and food delivery
Ensure food quality, cleanliness, and presentation meet hotel standards
Handle guest complaints and resolve service issues promptly and professionally
Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs)
Collaborate with the kitchen to ensure timely and accurate food preparation
Monitor staff performance and assist with performance evaluations
Ensure adherence to health, safety, and sanitation standards in the restaurant
Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately
Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff’s knowledge of food, menus, beverage, wine and service
Maintain high level of guest satisfaction, make immediate corrective action when guests needs are not met
Other duties as assigned