Assistant Restaurant Manager/Floor Manager

Gulph Creek Hotels•Stafford Township, NJ

44d•Onsite

About The Position

The award-winning The Mainland Restaurant & Adventure Park at the Holiday Inn Manahawkin located at 151 Route 72 West, Manahawkin, New Jersey is currently looking for a Floor Manager/Assistant Restaurant Manager. The Floor Manager/Assistant Restaurant Manager’s main function is to promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The restaurant supervisor is accountable for sales and profit in his/her area. MUST be available for holidays, nights, and weekends. This position should be considered supervisory in nature – administrative tasks should be limited to scheduling with a knowledge of the budget progress report. The Floor Manager/Assistant Restaurant Manager should be on the floor at all times. Reports directly to the Restaurant & Adventure Park Manager. General Duties Actively support the Quality Improvement Process. Assist in identifying and implementing a successful marketing plan for assigned outlets. Assume responsibility of daily operation of all assigned outlets. Assist in working toward positive financial results. Assist in ensuring that scheduling functions are performed accurately and on a timely basis. Assist in maintaining a highly motivated and well-trained staff. Operation Duties Open and close shift in accordance with manager’s checklist. Initiate aggressive guest interaction through seeking and soliciting feedback from guests. Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials. Properly execute revenue and check control procedures on shift. Handle daily associate relations (e.g., scheduling, time adjustments). Maintain a safe and sanitary work environment for all associates and guests. Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks). Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise. During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests. Be on the floor during entire meal classes and ensure adequate coverage. Conduct taste panels and menu classes on a daily basis for restaurant. Ensure that only a quality product is being served. Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines. Ensure all side work is done on a daily basis. Maintain proper associate uniform standards. Manage an effective repair and maintenance program through the use of work orders, inspections, etc. Assist any associates in his/her job performance, when required, to ensure guest satisfaction. Understand and teach empowerment principles to ensure guest satisfaction. Exercise station rotation to ensure stations are distributed fairly. Human Resources Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals. Encourage problem solving by associates through proper training and empowerment. Establish effective communication with associate to gain their trust and respect. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy. Attend restaurant associate meetings. Demonstrate positive inter-departmental relations. Administrative Communicative directly, and/or through the use of the log book, to next shift supervisor. Identify and recommend incentive programs, new ideas and methods of operation. Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers. Assist in the development and execution of the marketing plan of assigned outlets.

Requirements

Minimum of two years food service or related hospitality management experience
Written/verbal communication skills
Demonstrated leadership qualities
Able to work with teams
Basic technical knowledge of restaurant operations
Demonstrated hospitality skills
Demonstrated strong work ethic

Responsibilities

Actively support the Quality Improvement Process.
Assist in identifying and implementing a successful marketing plan for assigned outlets.
Assume responsibility of daily operation of all assigned outlets.
Assist in working toward positive financial results.
Assist in ensuring that scheduling functions are performed accurately and on a timely basis.
Assist in maintaining a highly motivated and well-trained staff.
Open and close shift in accordance with manager’s checklist.
Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
Train, maintain and enforce all Brand service standard using use records, menus and appropriate reference materials.
Properly execute revenue and check control procedures on shift.
Handle daily associate relations (e.g., scheduling, time adjustments).
Maintain a safe and sanitary work environment for all associates and guests.
Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen and by striving to speak to all guests.
Be on the floor during entire meal classes and ensure adequate coverage.
Conduct taste panels and menu classes on a daily basis for restaurant.
Ensure that only a quality product is being served.
Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line with forecast and budget guidelines.
Ensure all side work is done on a daily basis.
Maintain proper associate uniform standards.
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Assist any associates in his/her job performance, when required, to ensure guest satisfaction.
Understand and teach empowerment principles to ensure guest satisfaction.
Exercise station rotation to ensure stations are distributed fairly.
Implement an effective training program for new and current associates using use records, menus and appropriate reference manuals.
Encourage problem solving by associates through proper training and empowerment.
Establish effective communication with associate to gain their trust and respect.
Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Marriott’s Guarantee of Fair Treatment policy.
Attend restaurant associate meetings.
Demonstrate positive inter-departmental relations.
Communicative directly, and/or through the use of the log book, to next shift supervisor.
Identify and recommend incentive programs, new ideas and methods of operation.
Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to al managers.
Assist in the development and execution of the marketing plan of assigned outlets.