Assistant Residential Account Manager
About The Position
TruStile Doors has an immediate entry level career opportunity for the role of Assistant Account Manager within the Customer Service organization. The Assistant Account Manager is responsible for managing all inbound requests for our residential & commercial dealer customer base. The Assistant Account Manager provides 1st level customer support to our dealers while downloading all quote and PO requests into TruStile’s order entry system and creating claims and warranty cases into the enterprise ERP environment. This position reports directly to the Director, Account Management and is based at our Denver, CO headquarters.
Requirements
- Passionate about customer interactions and service
- Problem Solver
- Detail oriented
- Experience with Enterprise ERP systems and online customer portals
- Attention to Detail
- Responds positively to feedback
- Loves to learn through observing and listening
- Mandatory HS Diploma/GED. College degree preferred.
- Friendly and outgoing
- Data entry skills and experience
- Strong attention to detail
- Computer skills to include proficiency in MS Excel and Word
- Strong interpersonal skills and a desire to grow professionally.
Responsibilities
- Accurately download dealer requests into the TruStile order entry system
- Enter and stage new warranty cases into ERP system
- Ensure all documentation is provided and is accurately translated into TruStile Quoting and ERP systems for incoming quote, order, and warranty requests
- Answer inbound phone calls and directly from TruStile dealers regarding shipment status, Purchase Orders, and warranty creation
- Create and distribute various daily and weekly audit reports to the account management team
- Maintain current user base login profiles for TruStile online customer portal
- Provide direct support for Account Managers with data entry and PO requests
- Coordinate new dealer registration and onboarding
- Dealer follow up, including outstanding sales opportunities and pending orders
- Shadow the account management team and display consistent growth and progress in learning the role of an Account Manager
- Identify and recommend process improvements that drive efficiency and customer satisfaction
Benefits
- competitive compensation
- an extensive benefits package that includes health insurance
- paid time off and paid holidays
- a 401K retirement savings match
- company-funded well-being account
- profit-sharing program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
