Assistant Resident Manager

Corvias Corporate Services, LLC•Fort Meade, MD

2d•$27 - $37

About The Position

The Assistant Resident Manager is responsible for supporting the Resident Manager in implementing operational and administrative programs that achieve and maintain resident satisfaction and resident retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident services.

Requirements

3+ years of relevant work experience with minimum of 6 months experience in residential property management. Six months experince in a a supervisory or lead role required.
Proven ability to lead a team, including proven success coaching team members to improve performance and training team members on customer service procedures, policies, and standards.
Proven ability to maximize resident retention through the design and delivery of data-driven customer loyalty and retention programs.
Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license and use of personal vehicle required.
Ability to work weekend and evening hours, as needed.

Responsibilities

Assist in the oversight of the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
Assist in deploying resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
Perform all duties of a Resident Associate as needed, and other duties as assigned.