Assistant Registrar - Graduation

Suffolk University-posted about 1 year ago

Full-time • Mid Level

Boston, MA

Educational Services

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The Assistant Registrar plays a crucial role in managing the University Registrar's Office, specifically focusing on graduation processes for three yearly conferral dates. This position oversees the management of programs of study, ensures program completion reviews, and coordinates the production of university diplomas. Additionally, the Assistant Registrar is responsible for publishing the academic catalog and tracking curriculum changes, while also providing guidance and support to faculty, staff, and students.

Manage the University's graduation application, audits, and conferral of degrees for three yearly conferral dates.
Work with department chairs and program directors to produce graduation communication and audit letters.
Oversee the production of graduation lists and manage diploma requests and production for all conferrals.
Manage diploma rosters and reissues through the diploma vendor, Parchment.
Prepare materials and communications for the annual Commencement ceremony in partnership with the Dean of Students office.
Manage the process for program of study changes and degree audit substitutions, ensuring appropriate approvals.
Publish the academic catalog using SmartCatalog and track curriculum changes.
Provide access, support, and training to faculty and staff during the catalog editing process.
Represent the office in service, process, and policy guidance.
Train front line staff on Registrar office operations and university academic policies.
Troubleshoot and resolve issues with students and faculty regarding academic progress and registration.
Foster strong working relationships and communication with students, faculty, and staff.
Assist in the front-line processing area as needed and provide coverage for the Registrar's internal phone line.

Bachelor's Degree and 2-3 years of relevant higher education experience in a record keeping office.
Demonstrated knowledge in the tasks and responsibilities of a Registrar's Office.
Demonstrated expertise with Student Information System databases, preferably Workday.
Advanced skills in Microsoft Office suite (Word, Excel, PowerPoint).
Excellent written and oral communication skills.
High level of initiative, technical aptitude, attention to detail, and organizational skills.
Strong analytic and problem-solving skills.
Ability to operate independently and manage multiple competing priorities.
Ability to exercise discretion with confidential information and familiarity with FERPA.

Experience working with Workday Student Information System, 25Live, and/or SmartCatalog.

Diversity and inclusion initiatives
Professional development opportunities
Supportive work environment
Commitment to customer service and inclusivity

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