Assistant Property Manager (Mary Hall)

Aeon • Saint Paul, MN

22h • $24 - $26 • Onsite

About The Position

We are seeking an administrative and customer service professional who will support the management of Aeon's 88-unit permanent supportive housing apartment community, Mary Hall. Mary Hall is a historic building in Downtown St. Paul, currently undergoing a complete redevelopment and is set to open in early 2026. Mary Hall will provide housing for veterans experiencing homelessness, individuals who are high-priority homeless clients, and others who need affordable housing. The Assistant Property Manager is a business leader who plays a key role in supporting the daily operations and long-term success of a multi-million-dollar apartment community. Working closely with the Property Manager, this position assists with leasing activities, renewals, rent collection, financial reporting, vendor coordination, regulatory compliance and procurement of supplies. In collaboration with the maintenance team, the Assistant Property Manager also helps ensure the physical condition of the property is well-maintained. Additionally, the Assistant Property Manager supports the Property Manager in meeting the property's operational and financial goals. This position requires strong leadership, exceptional customer service, and the ability to thrive in a fast-paced, resident-focused environment. The Assistant Property Manager reports to the Property Manager.

Requirements

• This person is a detail-oriented professional with strong critical thinking skills and the ability to adapt to changing rules and regulations.
• They are capable of organizing information from multiple sources and building strong relationships with staff and residents to ensure compliance across various housing programs.
• Strong computer literacy skills including experience with Yardi, Fortress or other property management system is preferred.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Exceptional customer service skills, with a focus on resident retention and satisfaction.
• Ability to multi-task, prioritize responsibilities, be adaptable and work effectively in a fast-paced, high-energy environment.
• Demonstrated ability to organize and compile information from various sources to ensure accurate reporting and regulatory compliance.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Ability to lift up to 10lbs.
• Ability to reach above and below the shoulder height.
• Ability to sit and stand for extended periods.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to file documents and enter data for extended periods.
• Ability to work in varying external weather conditions.

Nice To Haves

• Previous property management experience, particularly with affordable housing programs such as Tax Credit and Project-Based Section 8, is preferred.
• Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long term homelessness, and trauma is a plus.

Responsibilities

• Resident and Property Relations: Respond to resident, vendor, and management inquiries and concerns. This includes entering maintenance requests, coordinating vendor access, attending community meetings, and responding to emergencies in a timely and professional manner.
• Office and Administrative Support: Provide on-site administrative support during office hours by answering phones, managing mail, filing, maintaining office equipment, ordering supplies, and assisting residents. Accurately enter applicant and resident data into the property management system and provide vendor/contractor site access.
• Regulatory Compliance: Assist the Property Manager in maintaining compliance with all applicable regulations (HUD, LIHTC, etc.). Tasks may include preparing recertification notices, collecting and processing required documentation, and ensuring proper filing and retention of compliance records.
• Financial Operations: Support the rent collection process by issuing receipts, preparing deposits, and generating delinquency notices. Assist with lease terminations and legal action, as needed. Contribute to achieving budget expectations by making fiscally responsible decisions that increases the net operating income.
• Marketing and Leasing: Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets by actively leasing units, processing applications, and supporting resident retention efforts. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Physical Asset: Support the Property Manager and maintenance team to ensure the property meets and passes all physical inspection standards. Conduct move-in and move-out inspections, walk the property regularly, and help address maintenance issues to preserve asset quality.

Benefits

• Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed