Assistant Property Manager

HousingPlus•New York, NY

51d•$65,000 - $70,000•Onsite

About The Position

HousingPlus is hiring an Assistant Property Manager to join our growing company. The Assistant Property Manager is responsible for the daily operations of residential properties, with a strong focus on tenant services, maintenance coordination, compliance, and occupancy readiness. This role works closely with the Property Manager, maintenance staff, Tenant Services, and external vendors to ensure safe, well-maintained housing and positive tenant experiences. The Assistant Property Manager plays a key role in supporting tenants—particularly those in transitional housing—by promoting housing stability, independent living skills, and timely rent payment. The Assistant Property Manager must demonstrate strong technical & administrative skills, maintenance, operations knowledge, problem-solving, and crisis response skills. In addition must have strong demonstrated communication and interpersonal skills. The role is very strategic, requiring a blend of passion, skills, and commitment to the successful execution of the Operations Department , the ability to be dependable, team-oriented, and have the ability to work independently.

Requirements

Candidate must have technical and administrative skills necessary to fulfill this position, such as knowledge of property management practices and housing regulations, experience with rent tracking and financial record-keeping, and the ability to maintain accurate records and documentation. Must have familiarity with housing assistance programs and public benefits processes, and strong organizational and time management skills.
Candidate must possess a basic understanding of residential maintenance and repairs, ability to assess unit conditions and identify safety concerns, as well as the ability to coordinate with vendors and maintenance staff.
Candidate must be professional and experienced in communication and interpersonal skills. This includes strong written and verbal communication, the ability to work effectively with diverse populations, including vulnerable individuals. Must be professional, empathetic and culturally sensitive to tenants during engagement.
Candidate is required to have problem-solving and crisis response skills. Must possess the ability to remain calm and responsive during emergencies, strong judgement and decision-making skills. Required to be proactive in identifying and addressing potential health and safety risks.
Candidate must demonstrate personal attributes consistent to being detail-oriented, dependable, responsible, and committed to promoting housing stability and tenant self-sufficiency.
Associate’s or Bachelor’s degree in Property Management, Business Administration, Social Services, or related field preferred.
2+ years of experience in property management, housing services, or a related field.
Proficiency in Microsoft Office; Yardi, QuickBooks or related property management software experience preferred.
Ability to respond to after-hours emergencies as needed.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Experience working with transitional or supportive housing populations preferred.

Responsibilities

Coordinate routine and emergency maintenance repairs with maintenance staff and building superintendents.
Maintain a current directory of emergency vendors and contacts (e.g., locksmith, plumber, electrician, police, and fire departments).
Remain available to respond to building and tenant emergencies until additional staff arrive.
Enter and track maintenance work orders in the Work Order Request Spreadsheet.
Communicate work order details to maintenance teams and confirm completion.
Assist incoming tenants with selection and purchase of furniture and household items.
Support selection and ordering of furniture and household supplies for transitional housing units.
Ensure all utility accounts are established and activated prior to tenant move-in.
Coordinate utility transfers for tenant relocations.
Coordinate and conduct apartment viewings with prospective tenants and their Case Manager or Housing Specialist.
Inspect units upon vacancy and prepare units for new occupancy.
Conduct HQS (Housing Quality Standards) inspections.
Conduct scheduled unit inspections as directed by the Property Manager.
Prepare required HRA documentation to assist tenants in applying for benefits, entitlements, and rental assistance (OSD).
Assist with license fee collection and distribution of fee statements, license, and renewal notices.
Prepare Tenant Rent Ledgers in QuickBooks to support accurate rent tracking and timely payment.
Maintain organized physical and digital records accessible to management and staff.
Record incidents and relevant observations in the AWARDS Case Management system.
Communicate health and safety concerns affecting tenants—especially children—to management promptly.
Conduct the “Basic Apartment Maintenance” program for all new tenants.
Facilitate tenant workshops on common household issues.
Provide one-on-one support to help tenants develop independent living skills, including cleaning and basic repairs.
Collaborate with Property Management team members and Tenant Services staff.
Assist Tenant Services with special events, workshops, and holiday celebrations.