Assistant Property Manager

Thomas Park•Towson, MD

8h•Onsite

About The Position

As an Assistant Property Manager at Thomas Park Management, you will play a pivotal role in ensuring the efficient operation of our portfolio. This position combines customer service excellence, property management, and a strong emphasis on innovation and process improvement.

Requirements

Strong communication and interpersonal skills.
Demonstrates initiative and reflects a sense of urgency in daily duties by meeting or improving upon deadlines.
Microsoft Office Suite proficiency required.
Proven ability to implement innovative solutions and streamline processes.
Detail-oriented with excellent organizational skills.

Nice To Haves

Bachelor's degree in a related field (Commercial Real Estate, Business, or similar) preferred but not required.
Previous experience in property management or a related role is a plus.
Proficiency in property management work order software (such as Yardi Facilities Manager, Corrigo (or Building Engines) is a plus.
Knowledge of building testing and safety protocols is a plus.

Responsibilities

Provide exceptional customer service to tenants, addressing inquiries, concerns, and requests promptly and professionally.
Oversee maintenance of work order and purchase order systems.
Oversee the collection and management of Certificates of Insurance (COIs) from tenants and vendors, ensuring compliance with company policies.
Identify areas for process improvement and implement efficient workflows to enhance property management operations.
Update and maintain office procedures in a property Operations Procedure Manual under the direction of the manager.
Coordinate and oversee regular building testing, inspections, and maintenance activities, ensuring compliance with safety and regulatory standards.
Build and maintain strong relationships with tenants, addressing their needs and fostering a positive tenant experience.
Ensure tenant information within data base is current and up to date.
Work closely with the property management team, vendors, and maintenance team on several projects and process implementation initiatives.
Prepare and present regular reports on property performance, maintenance activities, and tenant interactions.
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence.
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts.
Prepare service contracts under the direction of the Property Management team.
Supports team in performance oversight of all service contractors who perform contract services.
Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.
Assist with above-standard tenant bill-backs for electrical usage, after-hours HVAC, and other similar charges to ensure they are processed in a timely manner.
Occasionally participate in property inspections with janitorial and landscape providers and any other service provider as directed by the manager.