Assistant Community Manager

Fairstead ESC•Annapolis, MD

1d•Onsite

About The Position

Fairstead is a purpose-driven real estate firm headquartered in New York, with offices in Colorado, Florida, and Washington DC. They are dedicated to building affordable communities across the country, owning and managing over 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing. They aim to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders, challenging industry norms through a tech-forward, entrepreneurial approach. Fairstead operates innovative service lines to improve resident outcomes, strengthen communities, and drive operational efficiency, embracing digital transformation, data-driven decision-making, and emerging technologies like AI. The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. This role involves assisting in the management of onsite activities and the overall performance of the property, performing various administrative, financial, and resident relations duties.

Requirements

Two (2) years of experience in affordable housing leasing or property management.
Knowledge and experience in the local residential market.
Experience with EIV, Yardi and Realpage.
Proficient in Microsoft Office Suite.
Strong written and verbal communication skills.
Great Customer Service skills.
Able to learn and work with property management applications.
Quick learner and great attitude.

Responsibilities

Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
Documents lease violations and coordinate evictions.
Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly.
Taking appropriate action to resolve and address service issues.
Ensures the property’s maintenance team members respond and complete resident service requests.
Assisting tenants with requests, questions, problems, and complaints.
Alerting staff of move ins, move outs, any emergencies.
Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
Responsible for regularly tracking arrears and following up with tenants per the company policy.
Oversee the lease renewal program for appropriate retention rate.
Works within house legal team to track status of rent payments.
Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
Create purchase orders in Yardi.
Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours.
Perform or assist with any operations as to maintain workflow and to meet schedules.
Perform other duties as needed.

Benefits

Generous employer contribution for Medical Insurance through Meritain Health
Employer Paid Vision Plans.
Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
12 paid Holidays.
15 days of PTO.
7 Sick days.
Employer Paid Life Insurance.
Flexible Spending Account.
Nationwide Pet Insurance.
Disability Insurance.
Laser Correction Discount.
Employee Discounts on appliances, apparel, and more.