Assistant Property Manager - Niles

United Church Homes•Niles, OH

12d

About The Position

The Assistant Property Manager position is focused on resident customer service and assists in managing the operations, marketing and leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community.

Requirements

High School Graduate or General Education Degree (GED): Required
Two (2) years of business office experience required
Must be able to proficiently operate a computer, the Internet, Microsoft Office including Word and Excel, email and other relevant software, and basic office equipment; proficient in Yardi property management software or other similar property management software preferred
Must have a valid driver’s license
Must have strong interpersonal skills and ability to resolve challenges and conflicts
Must exhibit a high degree of concern for and patience with others
Must have the ability to utilize basic mathematic skills and be able to write routine reports and correspondence
Must have strong problem-solving skills
Must be highly organized, detail-oriented, flexible and adaptable and able to multitask
Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

Responsibilities

Serve primary point of contact, adding inquiries and concerns in a prompt and professional manner.
Oversee the leasing process from start to finish, ensuring all documentation is accurate and up to date.
Conduct property tours for prospective tenants, highlighting features and benefits to drive leasing success.
Analyze market trends and rental rates to ensure competitive pricing and maximize occupancy.
Collaborating with property manager and leadership teams to enhance overall property performance.
Organize community events including resident community-building events to enhance tenant relations and retention.
Provide marketing support to attract potential tenants and assist in marketing vacant units through the organization of community outreach events, visits, social media, and open houses.
Ensuring compliance with current marketing specials and leasing incentives.
Assist in processing lease applications, renewals, and terminations, ensuring all documentation is accurate and up to date.
Maintain resident files including regular audits to ensure compliance.
Conduct regular inspections, including move-in and move-out inspections, walking apartments and the community as needed to ensure compliance with safety standards and maintenance needs.
Assist in scheduling and overseeing community maintenance and repair work, maintaining clear lines of communication with vendors and contractors.
Assist in managing and tracking budgetary expenses, preparing reports on financial performance for management review.
Ensure community data management systems are accurate and up to date and prepare regular reports for management review on various topics, including but not limited to property performance, tenant feedback and maintenance issues.
Provide compliance oversight to assist in ensuring the property regulations, safety codes and fair housing laws.
Processes community invoices, as necessary.
Support the training of new staff members as needed.
Fill the role of acting Property Manager in their absence.
Perform any other duties as required or assigned.