Assistant Property Manager - Newport News, VA

Trinity Property Consultants•Newport News, VA

8d•$26 - $29

About The Position

At Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC’s Top 50 Apartment Owners and Managers. We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners. Pay Range: $26 to $29/hour, based on experience, plus potential to earn commissions and renewal bonuses! Job Description: Provide superior customer service Assist in conducting market surveys Show, lease, and move in prospective community members Update unit availability daily Process rental applications Process maintenance work orders Adhere to the Trinity operating procedures and policies Receive and process collections in accordance with company standards Collect past due balances from former community members Clerical and phone support Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits Additional tasks or duties assigned by Supervisor

Requirements

Skills include an excellent ability to address the needs of residents, prospects, and vendors.
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel, and Outlook
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs
High school education or equivalent is required
Accurately perform intermediate mathematical functions and use all on-site resident management software functions
Two years of experience in residential property management in the Multifamily Industry is required

Nice To Haves

CPM, CAM, RMP, or CMCA Certifications are preferred but not required
Prefer knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check

Responsibilities

Provide superior customer service
Assist in conducting market surveys
Show, lease, and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance work orders
Adhere to the Trinity operating procedures and policies
Receive and process collections in accordance with company standards
Collect past due balances from former community members
Clerical and phone support
Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager
Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval
Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits
Additional tasks or duties assigned by Supervisor

Benefits

Medical, Dental & Vision. We offer a free PPO-HSA medical plan (with a $1,200 annual employer contribution) to all employees outside CA. In California, employees can choose between the free PPO-HSA and HMO plan. We cover 100% of the monthly premium costs for employee dental and vision. FSA & Dependent Care options are also available.
Retirement Plans. Prepare for retirement and ramp up your 401(k) savings with a 2% employer match. Eligible to enroll on the first of the month following 90 days of employment.
Group Life, Long-Term, and Short-Term Disability Insurance. We provide up to $25,000 of life insurance and AD&D coverage in case the unimaginable occurs.
Paid Holidays & Vacation. We offer a competitive amount of paid holidays in addition to anywhere from 2 – 4 weeks of paid vacation according to years of service. (Available after 90 days of full-time employment)
Sick Leave. We offer sick leave in compliance with state and local jurisdiction requirements.
Referral Bonuses. We provide $1,000 bonus for hires made through employee referrals.
Volunteer Time-Off. We offer up to 16 hours of volunteer time annually—8 hours for personal volunteer activities and 8 hours for company-sponsored events.
Employee Assistant Program (EAP). That includes Health Advocate and Travel Assistance Program.
Competitive Bonus & Commission Structures. We pride ourselves in recognizing hard work and goal achievement.
Opportunities for Advancement. We promote from within and provide extensive professional development training, reimbursement programs and exclusive scholarship opportunities.
Additional Perks. Including corporate shopping discounts, appliance discounts and lifestyle discounts.